Ronie Ranoy

Ronie Ranoy

IT Support Engineer

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  • Timeline

  • About me

    Principal Technical Support Engineer at Zendesk

  • Education

    • University of the Philippines

      1997 - 2002
      Bachelor of Science - BS Computer Science

      Baguio Campus

  • Experience

    • Gul Murjani & Associates Inc. (GMAI)

      Jul 2002 - Dec 2003
      IT Support Engineer
    • Hostmanila

      Jan 2004 - Feb 2007
      • Web Developer and Customer Support Manager

        Apr 2006 - Feb 2007
      • Senior Web Developer/IT Support Engineer –

        Jan 2005 - Mar 2006
      • Junior Web Developer/IT Support Engineer

        Jan 2004 - Dec 2004
    • West Acton Inc

      Mar 2007 - Jan 2008
      Web Developer
    • Xiamen Elane Electronics

      Feb 2008 - Jul 2016
      • Sales Manager

        Jan 2011 - Jul 2016
      • Network Administrator

        Feb 2008 - Jul 2016
    • OpenText

      Jul 2017 - Aug 2019
      Technical Support Engineer
    • Zendesk

      Sept 2019 - now
      • Principal Technical Support Engineer

        Mar 2024 - now
      • Technical Support Architect

        Sept 2019 - Mar 2024
  • Licenses & Certifications

    • Documentum D7 Consultant Certification

      OpenText
      Mar 2018
    • KCS Foundation Certified Contributor

      OpenText
      Dec 2018