
Michael Sandoval
Director of Social Services

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About me
Patient Access Coordinator with Pfizer
Education

Argosy University San Francisco Bay Area
2007 - 2009Master of Arts (MA) Forensic Psychology
California State University-Sacramento
2004 - 2006Bachelor of Arts (BA) Psychology
Sacramento City College
2002 - 2004Associate of Arts (AA) Social Science
Sacramento City College
2002 - 2004Associate of Arts (AA) Psychology
Experience

Eskaton
Mar 2007 - Oct 2009Director of Social ServicesAs the Director of Social Services for Eskaton, I oversaw the day to day operations of the department and it's staff. I was responsible for working with the elderly and ensuring their needs were met. I advocated on behalf of the patients and family, as well as provided guidance during their journey of being in a skilled nursing facility.

DaVita, Inc
Nov 2009 - Feb 2014DaVita Liaison / Case ManagerLed the integration and implementation of the Patient Pathway Program in 16 hospitals across the nation. Worked with physicians in several specialties to achieve program goals. As part of this program, reviewed patient insurance data on case-by-case basis, researched and remediated claims, conducted financial counseling, and coordinated cash control functions. Also provided dialysis education directly to patients and families and managed multiple cases across different hospitals.• Noteworthy Recognition: Saved over $220K for Methodist Hospital and $4M for Sutter Hospital by reducing patient length of stay Show less

Quintiles
Feb 2014 - Jul 2017Responsible for interfacing with specialty healthcare providers (rheumatology, gastroenterology, dermatology, ophthalmology) considering or using the Humira Complete Online Patient Management Solution to help initiate and manage a patient’s Humira therapy. Provided education surrounding reimbursement and helped medical staff complete prior authorizations in a timely manner.• Collaborated with sales representatives to demonstrate the software’s functionality. • Developed relationships with medical offices and provided subject matter expertise related to insurance, reimbursement and prior authorizations. • After purchase, assisted with the implementation of the program and trained personnel to ensure proper prescribing and utilization of the system (e.g. appropriate billing and coding). • Strategically targeted accounts by networking and creating market plans to maximize the sales potential of any given territory. • Developed organizational plans to manage and meet the needs of over 100 accounts in 9 different states. • Noteworthy Recognition: Recognized as a top tier performer in referrals and sales. Show less
CSS / Key Account Manager
May 2015 - Jul 2017Patient Advocate and Educator for Abbvie
Feb 2014 - May 2015

Applewood Post Acute, LLC
Jan 2018 - Feb 2018Director Of Marketing And Business DevelopmentCreated and implemented a marketing plan in a highly saturated healthcare market while being able to adapt and make tactical changes based on outcomes and assessment.• Attended healthcare events throughout the Sacramento area to deliver information regarding the facility and services provided.• Developed and maintained relationships with healthcare professionals to create a large network to locate new referrals.• Oversaw the collection and analysis of admissions and anecdotal feedback to help our program managers and staff make business and operational decisions regarding services provided. Show less

Cedaron Medical
Jul 2018 - May 2019Account ExecutiveOverseeing the sales of both the southeast and west coast territory of the U.S. Dedicated to locating new opportunities that could grow the business of Cedaron Medical while enhancing the processes of both Cardiology and Outpatient Rehabilitation markets. • Developing and maintaining long-term relationships with customers via email, phone calls, and attending various health related trade shows.• Providing Web-Ex demonstrations of our software to customers and potential prospects.• Documenting leads, opportunities, and notes regarding any engagement with customers utilizing CRM – Salesforce.• Maintain expert knowledge of Cedaron Medical software products at all times. Show less

Xcenda
Jun 2019 - Oct 2022Field Reimbursement ManagerResponsible for managing accounts and providing reimbursement education to healthcare office personnel involved in reimbursement matters. The reimbursement education focused on buy-bill, specialty pharmacy, and various reimbursement topics. Providing this education minimized reimbursement barriers for patients and providers and, therefore, help to optimize product access. I am also responsible for helping to train new Field Reimbursement Managers in all aspects of the role which includes account and territory management as well as following company policies and rules of engagement. Show less

Pfizer
Oct 2022 - nowPatient Access Coordinator
Licenses & Certifications
- View certificate

Master Confident Presentations
LinkedInApr 2021 - View certificate

How to Own a Room
LinkedInMay 2021 - View certificate

Performing under Pressure
LinkedInApr 2021 - View certificate

How to Design and Deliver Training Programs
LinkedInMar 2021 - View certificate

Creating and Giving Business Presentations
LinkedInApr 2021 - View certificate

Leading Yourself (2017)
LinkedInMar 2021
Honors & Awards
- Awarded to Michael SandovalAbbvie Hall of Fame 2014 Abbvie Apr 2014 Providing superior service to our patients.
- Awarded to Michael SandovalProsperity Award - 2012 For bringing a community focus to hospital administration.
- Awarded to Michael SandovalService Excellence Award - 2012 For achieving perfect scores in all areas of service surveys.
- Awarded to Michael SandovalCore Value Team Award DaVita, Inc. Aug 2011 Providing aid to teammates and the program when needed.
- Awarded to Michael SandovalService Excellence Award - 2011 For achieving perfect scores in all areas of service surveys.
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