Mitch Vassar

Experience

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  Dish Network

  Nov 2016 - Jul 2017

  Satellite Technician

  - Installed, maintained, and repaired satellite dishes and related technology, ensuring seamless user experiences.- Addressed and resolved technical issues, also repairing phones and appliances as part of contractual obligations.- Delivered exceptional customer service by actively listening to customer concerns, providing guidance, and ensuring satisfaction throughout the process.

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  Paladin Wireless

  May 2017 - Aug 2017

  Network Technician

  - Conducted thorough site surveys to assess optimal placement and configuration of internet equipment for clients across diverse environments.- Provided technical support and guidance to customers on networking inquiries, including router configuration, Wi-Fi setup, and security settings.- Executed disaster recovery plans, implemented data backup procedures, ensured software licensing compliance, enforced security protocols, and conducted performance tuning to optimize network functionality and protection. Show less

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  Self-Employed

  Feb 2018 - Jan 2020

  Freelance Web Developer

  - Leveraged expertise in HTML, CSS, and JavaScript to create custom, responsive websites that showcase clients' businesses effectively on all devices.- Implemented SEO best practices to optimize website content and structure, enhancing online visibility and driving organic traffic to clients' websites.- Provided ongoing maintenance and support services to ensure the smooth functioning of clients' websites, including updates, backups, and troubleshooting.

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  Verizon

  Nov 2018 - Nov 2020

  Retail Sales Consultant

  - Established and maintained strong relationships with both new and existing business customers, fostering loyalty through consistent support and follow-ups.- Consistently ranked as the #1 sales rep in the market for close to a year straight, consistently exceeding all targets.- Played a crucial role in surpassing store's sales goal by over 20% YoY through collaborative efforts with the sales team by peer coaching.

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  AT&T

  Jan 2022 - Dec 2023

  - Planned and executed impactful store events, driving significant growth in fiber sales and contributing to record-breaking sales months within the market.- Initiated proactive outbound sales strategies, employing door-to-door and call campaigns to drive substantial new business growth.- Managed all aspects of hardware transactions, including inventory management, ensuring reporting accuracy, and integrity. - Leveraged extensive technical expertise to efficiently troubleshoot and resolve complex product-related issues for customers, consistently achieving a 97%+ CSAT Score.- Lead the store in fiber internet sales, consistently achieving over 200% of the goal every month.- Acted as in store onboarding trainer for new team members, providing mentorship and guidance to accelerate their learning and improve performance.

  • Retail / Fiber Sales Manager

    Mar 2023 - Dec 2023

  • Retail Sales Consultant

    Jan 2022 - Mar 2023
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  AT&T

  May 2024 - now

  In-Home Expert