Clare Smith

Experience

• 

  Customer Service

  Jan 2005 - Jan 2009

  Customer Service Assistant

  - Regular customer service jobs held in retail throughout higher education involving cash handling, till operation, handling of customer orders and enquiries

• 

  Queen Mary's College

  Feb 2006 - Jun 2006

  Evening Receptionist

  - sole responsibility for staffing the evening reception desk at a sixth-form college- providing temporary admin support to students at evening classes and assisting with general student record-keeping and enquiries

• 

  Southampton City Council

  Jul 2008 - Sept 2008

  Administrative Assistant

  - Varied temporary administrative support to the City Catering Department including data entry and bookings management

• 

  University of Southampton

  Sept 2009 - Dec 2016

  - Responsible for overseeing a team of 5 in the Undergraduate Student Office at the National Oceanography Centre to ensure efficient admin and assessment processes for the department of Ocean and Earth Sciences throughout the student life-cycle- Responsibility for organising fieldcourses for Oceanography, Marine Biology, Geology and Geophysical Sciences courses - Event management lead in arranging student induction and graduation events- Exam board and committee servicing - Lead administrator responsible for the Pre-Sessional EAP summer programmes- Lead administrator responsible for the English for Academic Study year-round courses and Language skills support- Lead administrator for the Study Abroad Team for outgoing mobility and exchange partnerships, included nomination to speak at a one week Erasmus networking event at the Universitie Degli Studi Di Padova on sharing best practice within the field of international exchange mobility - Administrator for the International Foundation Year Programme- Erasmus and Exchange administrator (incoming mobility)- Exams and assessment officer- Student Office support

  • Senior Administrative Officer, Faculty of Natural and Environmental Sciences

    Jun 2014 - Dec 2016

  • Senior Administrative Officer, Faculty of Humanities

    Jan 2012 - May 2014

  • Administrative Officer, Faculty of Humanities

    Sept 2009 - Dec 2011
• 

  University of Winchester

  Jan 2017 - May 2022

  Examinations Officer, Registry Department

  -Senior administrative position responsible for the successful organisation, long-term planning and development of all of the University's centrally organised exams.-Lead on all exam related activity within the team-Working as part of the central Registry team to undertake all seasonal tasks in the University life-cycle, including assisting in exam board, enrolment and graduation processes

• 

  APS Support UK

  Aug 2022 - now

  Admin support officer

  - Supporting the charity manager in promoting the aims of APS Support UK- maintaining the income & expenditure monthly accounts- answering general patient queries- oversaw the migration of all data to a new customer relation management system - reconciling fundraising income streams with bank statements such as enthuse, just giving, Facebook, PayPal, easy fundraising etc- managing the gift aid system & annual claims to HMRC