Aldo More

Experience

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  Promperu

  Oct 2009 - Oct 2010

  Información Turística

  Responsible for give useful information of services, destinations and assistance to local and foreign tourists and update local tourist data.

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  The Inn at Little Washington

  Nov 2010 - Jul 2011

  Tourism and Hospitality Internship

  International Interchange Program in Hotel and Restaurant Operations in Front of the House alternating duties in the gift shop, front desk, the dining room, valet parking or escorting guests to their rooms following the standards, policies and operations in a 5 Star, 5 Diamond Restaurant-Hotel Property.

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  Link Hostel

  Sept 2011 - Jan 2013

  Front Desk Receptionist

  Taking care of correct procedure of Check-in Check-out and booking of reservations through web portalsOrganization of Reception Area, Customer Service, taking responsibility and solving complaints.

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  Carnival Corporation

  Dec 2013 - Feb 2016

  Casino Dealer

  In Charge of dealing Casino Games like Black Jack, Roulette, Caribbean Poker and Three Card Poker, following Carnival Casino Division procedures, promote the casino activities and verify the use of Slot Machines.

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  MSC Cruises

  Apr 2016 - Mar 2018

  Tour Leader

  Working on board an Italian cruise line, organizing and escorting tourists during daily excursions; checking the bus conditions, the route, if participants are satisfied with the service and if the excursion is performed as per contract. Sell excursions; make presentations of tours. Use Fidelio System for booking the tours, make feedback, handle complaints and translate tours from Spanish to English or German.

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  Inkaterra Peru

  Jun 2018 - Jan 2019

  Front Desk Receptionist

  Escorting groups from “Machupicchu Train Station” to the Hotel and carry on the proper check-in procedure. Take care of the satisfaction of travelers during their stay, after check-out, proceed with follow-up.Lead site inspections to tour operators and promote the “Inkaterra” Brand with ecotourism and sustainable philosophy aiming to preserve the biodiversity and the local culture.

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  Peru Hop

  Jan 2019 - Jul 2019

  Tour Leader

  Escort and guide tourist groups on an important peruvian tour company, picking them up from their Hotels in Lima, taking them to the most visited cities in Peru like Ica, Arequipa, Cusco all the way to the border with Bolivia during daily or overnight trips. Organize the logistics, their accommodations, activities, events and requests in every city part of the route in coordination with local operators.Promote and sell the tickets, send reports and extra requests or issues.

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  Norwegian Cruise Line Holdings Ltd.

  Aug 2019 - Sept 2023

  Shore Excursions Specialist

  Promote, explain, sell and up-sell shore excursions/tours to guests on board different ships of a major cruise line and achieve daily and weekly targets.Work the assigned Shore Excursion shifts on the sales desk, the pier or other onboard venues.Provide port and ship information and assist with tour complaints, refunds und follow-up.Participate on excursions in different port of calls in worldwide itineraries to check the quality of tours, tour guides, logistics and tour operators.Provide training sessions to new Shore Excursion Staff members.Prepares and submits all reports required on a timely basis.Ability and flexibility to work with teams from different parts of the world while demonstrating ethics, confidentiality and professionalism.Assist on scheduled tour presentations. Show less

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  Rottal-Therme Bad Birnbach

  May 2024 - Jun 2024

  Market Research Interviewer

  Conducting guest surveys and collecting valuable feedback in a recognized Thermal Bath Spa in Bavaria.