Kathleen Hanson

Experience

• 

  Starbucks

  Feb 2014 - Jun 2017

  Barista

  • Engaged customers in a personable and service-oriented manner, ensuring satisfaction and loyalty.• Provided training, onboarding, and leadership to new hires, fostering a positive team environment.• Maintained daily operations of Starbucks in Birmingham, Michigan, upholding quality standards for food and beverage products.

• 

  The Great Lakes Coffee Roasting Co.

  Jul 2017 - Mar 2020

  Wholesale Support Manager

  • Planned and executed pop-up installations like espresso bars to drive product exposure.• Trained and coached new team members for successful retail customer sales.• Managed payables, invoices, receivables, product inventory, and purchasing control.

• 

  Eastern Market Brewing Co

  Jul 2020 - Apr 2022

  Customer Relationship & Event Coordinator

  • Organized and executed public & private events for up to 400 attendees to enhance brand visibility and customer engagement at Eastern Market Brewing Co.• Established direct connections with customers to ensure satisfaction and foster brand loyalty.• Implemented communication strategies to enhance customer experience and drive brand awareness.

• 

  Coffeehaus

  Jul 2020 - Jan 2021

  Administrative Coordinator

  • Managed general administrative duties for Coffeehaus in Detroit, Michigan.• Collected and input wholesale product orders, created invoices, and processed account receivables.• Generated reports and created spreadsheets to present and track inventory, purchasing, and company revenue.

• 

  HR-1

  Apr 2022 - now

  • Utilized Excel, Indeed analytics and Workday custom reporting to develop and maintain reports for senior leaders documenting staffing for Central Transport’s 200+ terminals in the US.• Provided insights on employment trends by reviewing new starts and turnover for drivers and dock workers.• Collaborated with terminal management to enhance hiring processes and resolve staffing deficits.• Tracked overall compliance for 20+ recruiters. • Managed national recruitment and interview processes for 200+ terminals at Central Transport, ensuring optimal staffing levels.• Utilized Indeed to identify and retain qualified candidates in the transportation industry to foster a productive work environment.• Monitored employee retention rates and implemented strategies to enhance workforce stability.

  • Senior Analyst

    Jun 2023 - now

  • Human Resources Staffing Specialist

    Apr 2022 - Jun 2023