Ferdi Keijzer

Experience

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  Parnassia Groep

  Sept 2007 - Dec 2015

  Desktop Administrator

  Provided 2nd line remote desktop support for 10,000+ end users, updated the company Knowledgebase and ensured proper lifecycle management of workstations, printers, monitors, and peripherals. Performed Changes and Service Requests within designated deadlines to client satisfaction. Designed, updated, and deployed system images, increasing performance, and ensuring ease of use. Installed and maintained local server networks for the purpose of deployment and kept them optimized. Functioned as Member of the Technical Advisory Board (TAB) for Changes, anticipated and minimized impact of Changes on the infrastructure of the client. Researched recurring Problems, offering permanent solutions within budget while limiting down time by making use of workaround strategies. Assigned tasks and planned workload for an FTE of 6, ensuring quick resolution of Incidents that required on site presence of a support engineer. Trained and coached members of the On-Site Support team, keeping co-workers informed about the latest technologies and techniques. Handled Logistics, anticipating need for hardware and components to maintain constant workflow. Coordinated departments in the planning and implementation of concurrent relocation projects, preparing WAN/LAN connectivity and all required hardware for new offices. Show less

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  First Data Corporation

  Sept 2016 - Jun 2018

  IT Helpdesk Technician

  Monitored HP Tandem Non-Stop and Unix servers and their processes to maintain system stability. Provided swift escalation of issues to Incident Management, to ensure minimal impact for our clients and their customers. Offered services to end users such as Active Directory password resets and account unlocks, RSA token assignment and remote functionality support for desktops, laptops, and tablets.

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  BMO U.S.

  Jun 2018 - Dec 2023

  Information Technology Infrastructure Engineer II

  System administration for a VMware VDI environment with up to 5000 daily active users, utilizing VMware Horizon 7.13 and VMware vSphere 7.Performed Vulnerability Management for VMware VDI environment, ensuring any vulnerabilities detected by Qualys and reported in Splunk were remediated quickly.Designed and maintained Windows virtual machine images for best performance and security, utilizing PowerShell to automate updates and patches.Creation and management of VM pools and virtual machines in VMWare Horizon 7.13 and VMware vSphere 7.(Re)Deployed Unified Access Gateways, managed an F5 Load Balancer and updated server security certificates, to maintain availability and secure access.Served as dedicated support of the Blue Prism automation team, providing customized virtual machines while maintaining minimal down time and troubleshooting any issues.Managed users, groups and computers in Active Directory, following the principle of least privilege and ensuring the correct group policies were applied.General troubleshooting and performed root cause analysis, permanently resolving complex and recurring issues.Packaged various software and applications in App Volumes, to meet all our user's needs.Daily Scrum and Kanban meetings hosted in Jira and Confluence, ensuring continual progress. Show less

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  National Indemnity Company

  Jun 2024 - now

  Desktop Administration for an environment of over 1000 end users.Supporting end users with resolution of incidents and completion of requests by priority of impact. Vulnerability Management, finding effective solutions to remediate straggling systems and preventing recurrence. Deployment Management, utilizing SCCM to manage company applications and software. Business Process Improvement, analyzing tickets and general workflow to offer improvements to efficiency. Advanced troubleshooting, root cause analysis and repair of Microsoft client OS and its Component Based Servicing/updating. Show less

  • Senior IT Service Engineer

    Dec 2024 - now

  • Desktop Analyst

    Jun 2024 - Dec 2024