Farhan Hasan

Experience

• 

  Digital Paper Sdn Bhd

  Sept 2015 - Mar 2024

  1. Assist the sales team in qualifying potential customers2. Pitch solutions to a customer and explain all the features and benefits of a Talkdesk CX Cloud & Avaya IP Office3. Respond to a request for information (RFIs) or request for proposals (RFPs) from customers4. Prepare cost estimates and technical proposals such that it meets client's requirement5. Help sales team during the technical presentations6. Provide Level 1 support to Talkdesk customer in Malaysia, Indonesia, Thailand & Philippines7. Oversee operation & product management for Avaya, Fujitsu & Talkdesk Show less - Monitor, purchase and managing stock inventory and ensure it is on healthy level, include both Avaya hardware and Fujitsu consumables & spare part- Reporting to General Manager the progress of main projects- Managing marketing fund claimed from principal- Assist technical manager on IP telephony infrastructure / design based on customer requirement- Liaise with principal on company sales incentive and compensation- Liaise with marketing team on marketing activities especially social media organic content- Manage product licensing- Oversee business support on Avaya renewal maintenance contract also day to day operationAs key account manager- Providing quotations and propose IP PBX design as needed by partners (Avaya IP Office, Avaya Call Reporting, Avaya Contact Center Select)- Support medal partner in term of pricing and loan for demo unitProducts handled : Avaya (specialist in Avaya IP Office) & Fujitsu (imaging solution)Update : In March 2022, given opportunity to handle Talkdesk (Cloud Contact Center solution) Show less Business Support Executive (Avaya Department)- Process the purchase order and arrange the delivery of purchased unit for customer- Follow up on quotation and purchase order with the reseller for the Avaya maintenance renewal monthly- Help reseller to claim the warranty, repaired unit or replacement unit from AvayaCum Product Management- Ordering for stocks required by reseller / based on project.- Monitoring the stocks movement in the inventory (hardware) / virtual inventory (license), and buffer stocks when in low level, high demands.- Ensure pricing is competitive in market.- Follow up closely with Avaya Business Development & Channel Manager for promotions, leads and opportunity.Cum Key Account Manager / Pre-sales- Take responsibility to manage key account requirement and inquires.- Designing IP-PBX solution for SMB (Avaya IP Office, Avaya IP Office Contact Center) Show less

  • Presales Engineer

    Sept 2022 - Mar 2024

  • Product Executive

    Oct 2016 - Sept 2022

  • Business Support Executive

    Sept 2015 - Sept 2016
• 

  Atas Cloud Sdn Bhd

  Mar 2024 - now

  Presales Consultant

  - Assist customer to migrate the legacy PBX to managed service ATAS Cloud Telephony Solution with Edge- Consult customer on leveraging UCaaS for telephony connection. Solution tested : MS Teams Phone & Zoom Phone- Complement CCaaS 'Bring Your Carrier' (BYoC) integration with Telco. Solution tested include Genesys Cloud, Talkdesk CX Cloud & Zoom Contact Center- Propose customer on migrating traditional analog & E1 trunks to SIP trunks, powered by Oracle Communications (As a Service - SBCaaS / Appliance / Virtual) Show less