Daniel Śliwowski

Experience

• 

  GE Capital

  Nov 2002 - Mar 2009

  - project management - business leader of new back office workflow platform project,- analysis of the business requirements within the projects and projects protfolio,- business accesses to IT systems management, - debt collection,- running UAT and regression tests for new functionality of systems, - document flow management

  • Functional Specification Specialist

    Apr 2007 - Mar 2009

  • Specialist, Collections

    Sept 2003 - Mar 2007

  • Specialist, Customer Service

    Nov 2002 - Aug 2003
• 

  Bank BPH

  Apr 2009 - Dec 2016

  - giving support to Product Managers on bulding new processes in OPS to service new product and product promotions- cooperation with Sales & Product in product development- implementation changes in processes due to new law & regulators recommendations- procedure actualization and acceptation process- coordinatione the repair of errors affecting the proper functioning of the products- management of communication process between OPS, Sales and Product Division- management of bussiness parameters in application shared between 4 Divisions- lidership in Projects as a Project Manager Show less

  • Business Relationship Manager at OPS Division

    Mar 2014 - Dec 2016

  • Manager, Process Management

    Apr 2009 - Feb 2014
• 

  Alior Bank SA

  Jan 2017 - Apr 2022

  - quality control management (call monitoring, quality control of answers for inquieries & complaints)- supporting external audit (ISAE 3402)- coordination of team work & duties (different specialist and managers)- management of mortgage processes ordered from BPH to Alior Bank- building relations with key BPH personel including Managening Board- management and settlement of KPI included on Service Level Agreement- building agreement and deliver action plans due to KPI's bellow target- coordination of appropriate level of communication between Alior Bank and BPH- working on consensus in any contentious issues- cooperation with IT in change management process and analyzes of systems failures with impact on KPI's- responsible for reporting system (SQL tools) Show less - coordination of team work & duties (different specialist and managers)- team motivating and supporting - accounting work of subordinates- management of mortgage processes ordered from BPH to Alior Bank- building relations with key BPH personel including Managening Board- management and settlement of KPI included on Service Level Agreement- fte planning - analyzing of processes costs and monthly cost settlement with BPH- building agreement and deliver action plans due to KPI's bellow target- coordination of appropriate level of communication between Alior Bank and BPH- working on consensus in any contentious issues- cooperation with IT in change management process and analyzes of systems failures with impact on KPI's- responsible for reporting system (SQL tools) Show less

  • Manager of Processes & Systems Optimalization & Control Team

    May 2021 - Apr 2022

  • Manager of Processes & Systems Optimalization Team

    Jan 2017 - Apr 2021
• 

  IBM

  May 2022 - now

  - project manager, business leader responsible for managing the business (process) scope, tests and business implementation in big IT projects;- project manager responsible for automation (RPA), building new directions and strategy, prepering process documentation and scope, tests and implementation - working on Agile (PM)- change leader in new technology, preparation of experiments with Gen AI (WatsonX), finding a way to use Gen AI in bussiness procesess (including process changes) building PoC, and benefits analysis,- Leader in process and people transformation, adapting to changes resulting from new technology, including building 'buy in' and dispelling employee resistance,- mentor in personal change,- Agile and Lean champion in big contract, Show less - crucial team member (one of leaders) in Transition Project (AB to IBM)- one of leader of Transformation Project (scope management, tests management etc.)- responsible for the parameterization and management of the Avaya dialer system (including contiunes RPC Rate improvement) - managing the implementation of the collection strategy- responsible for call flow design in IVR & announcement recording- KPI reporting with continuous improvement to meet targets & expectations- working on consensus in any contentious issues- cooperation with IT in change management process and analyzes of systems failures with impact on KPI's- responsible for reporting system (SQL tools) Show less

  • Senior Project Manager

    Oct 2023 - now

  • Manager of Processes & Systems Optimalization Team

    May 2022 - Sept 2023