Nishant Joshi, CSM

Experience

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  CamTech Computers

  Oct 2014 - Jan 2015

  Technical Intern

  - Routinely repair and install a variety of hardware components across many different computer systems. - Assisted technical team with upgrading and installing operating systems on client machines.- Obtained client service skills by brainstorming ideas for custom networking and data backup solutions.

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  Comcast Business

  Jan 2015 - Jul 2022

  Responsible for management and implementation of Enterprise Metro Ethernet and Retail Advanced Voice Products across Comcast’s national footprint with a focus on the Northeast Division.• Promoted to Project Manager 2 position in June 2021.• Analyze and review internal processes to mark areas of improvement as well as work with cross-departmental teams/stakeholders to improve the overall procedures.▪ Frequent communication with following departments: Sales, Order Acceptance, Order Management, Provisioning, Design Engineering, Asset Management, Test and Turn Up Engineering, and TechOps.• Day to day responsibilities include task management of internal, external, and local market cross functional teams ensuring successful completion of deployments within scope and schedule.• Responsible for coordinating and scheduling vendors, field techs, and internal activation groups for product installs on customer premises.▪ Completed 162 total connects with $113,299 MRC brought in during fiscal year 2019.▪ Completed 171 total connects with $179,67 MRC brought in during fiscal year 2020.▪ Two-time EXCEL award winner in Northeast Division for providing excellent customer experience on multi-site projects.• Use technical knowledge in assisting customers and vendors with implementation of their networks as well as describe functionality of different Comcast products.• Hold weekly touchpoints via email and phone with clients, vendors, agents, and internal stakeholders to ensure project milestones are completed and timelines are met.• Early adopter as an Orion CPM, was included in first wave of CPM’s to work Orion orders. Currently managing largest Orion order across Comcast. Show less Responsible for diagnosing and troubleshooting telephony, Internet, and television problems for small and medium sized businesses customers located throughout Central Division of Comcast.• Use of command line tools in order to solve customer issues related to TCP/IP protocols, DNS Records, and client-side LAN problems.• 2015 Year End (Highly Effective), 2016 Year End (Highly Effective).• Transitioned to pilot the Welcome Call team in November 2015 and became a full time agent for Welcome Call April 25, 2016. Daily tasks consisted of;• Accelerating new customer accounts for easy on-boarding process by audit of SOA, billing systems, and customer equipment.• Tools used: Workbench, Cafe360, Salesforce, CSG, Comtrac/Vision, DST, and access to phone switches.• Most productive member for Welcome Call team for fiscal 2016 year.• Onboarded new Welcome Call Members and developed new ideas to enhance department’s effectiveness.• New product support for tech ops during install with a focus on SmartOffice and VES (Voice Edge Select).▪ Advanced troubleshooting for customers and technicians.▪ Compile data to identify pain points and trends for failed installs of VES and Smart Office. Show less

  • Project Manager 2, Metro Ethernet Service Delivery

    Jun 2021 - Jul 2022

  • Project Manager

    Sept 2018 - Jun 2021

  • CAE3, Customer Account Executive

    Jan 2015 - Sept 2018
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  Comcast

  Jul 2022 - now

  Project Manager 3, TPX-CXT Business Service Delivery

  - Works as a PM in the Business Service Delivery organization of Comcast. - Involved in the Solutioning and Grooming phase of the SDLC for a new E2E transformative business services tool. - Functions as the primary release management PM for Comcast's legacy business services technology stack spanning over 10 applications.- Frequently manages communication across multiple cross functional development teams to ensure there is alignment between the business and technology side.- Drives best practices around Rally governance and capacity reporting. Show less