Sammar Fathey

Experience

• 

  Vodafone

  Mar 2005 - now

  • Monitor data usage of the customers• Detect, escalate and solve the technical issues Responsible for ensuring that the usage of our Consumer and Enterprise customers is constantly monitored and controlled while offering a superior customer experience. Managing the first line defence for company bad debt, safeguarding potential losses by analysing risk factors and plan preventive actions. managing the hotline ,suspension and bills collection teammanaging debt collection agency Managing the complaints and retention team who’s responsible to solve any customer complaint and retain them and ensure that their problem are total solved and avoid any churner customers .also worked at the campaign team who’s making outbound calls and offer and upselling Vodaone prouducts and services Managing a call center team who’s responsible as customer care to handle all the customer inquiries and provide the best service,recommendation and alternatives for the customer

  • Credit Activation &Business Support Associated Manager

    Apr 2023 - now

  • Debt recovery&DCA SR,supervisor

    May 2013 - now

  • Collection back office senior supervisor

    Oct 2000 - now

  • Debt recovery senior supervisor

    May 2013 - Dec 2014

  • Life cycle management senior supervisor at complaints and retention team

    Apr 2007 - Oct 2009

  • call center supervisor

    Mar 2005 - Apr 2006
• 

  VodafoneTR

  May 2013 - Dec 2014

  Credit managment

  worked as senior supervisor at the mobile number portability team currently working as senior supervisor at the debt recovery team