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Suphachaya Banchuen

Suphachaya Banchuen

Passenger Service Trainee

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location of Suphachaya BanchuenBremen, Bremen, Germany

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  • Timeline

  • About me

    EASA Compliance Manager at Bremen Airport

  • Education

    • University of Oxford, Department for Continuing Education

      2017 - 2017
      Certificate International and Intercultural Communication

    • มหาวิทยาลัยศรีนครินทรวิโรฒ

      2011 - 2015
      Bachelor of Arts - BA ENGLISH LANGUAGE AND LITERATURE/LETTERS

    • Technische Hochschule Wildau

      2018 - 2021
      Master's degree Aviation/Airway Management and Operations

  • Experience

    • Qatar Airways

      Mar 2014 - Apr 2014
      Passenger Service Trainee

      Ground operations

    • Austrian Airlines

      May 2014 - Jun 2014
      Passenger Service Trainee

      Ground operations

    • Lufthansa Services (Thailand) Ltd.

      Dec 2015 - Oct 2018
      Senior Agent Remote Business Centre

      Managed several tasks such as ticketing and check-in related activities for all Lufthansa Group flights (LH, LX, OS) on remote basis as well as worldwide irregularity operations. Facilitated customers (first and business class passengers) in providing timely assistance, while aiming at reservations, overall services, and sales of Lufthansa Group products.

    • Aviation-Event

      Oct 2018 - Oct 2019
      Project Manager Assistant & Assistant to CEO

      Planned and delivered robust assistance in management and coordination of projects. Liaised with supervisory board, Airlines, and Airport CEO with a focus on exchanging views of vital importance. Established close interaction with team members as well as clients before and during meeting on the eve of events organization.● Spearheaded and guided on project Wirtschaftsgipfel Deutschland 2019, Aviation-Event 2020 by managing all tasks such as topics, location, speaker, and sponsors.● Repeated success in planning and organizing events, while at the same time focusing on drafting script and briefing to moderators.● Media Ambassador Show less

    • Lufthansa Group Quality Services

      Feb 2020 - Aug 2020
      Training Management Intern

      ( Aviation Quality Services is subsidiary of Lufthansa Aviation Training ) Deliver services in a range of tasks in mapping out training programs (e.g. SMS, FRM, EASA Part 145/Part M, ISM), facilitating in airline audits (IOSA), and supporting customers / auditors / trainers. Contributed to developing training materials and establishing AQS web-based platform. Extend high-level assistance in executing administrative tasks as well as policy and KPIs optimization. Manage audit teams to achieve desired goals. Furnish services in logistics for process improvement. Show less

    • American Airlines

      Dec 2021 - Mar 2022
      Agent, Integrated Customer Services

    • Flughafen Bremen GmbH

      Apr 2022 - now
      EASA Compliance Manager

  • Licenses & Certifications

    • Compliance Management At Aerodeomes

      Airsight GmbH
      May 2022

    • Airport Customer Service

      American Airlines
      Jan 2022

    • Fatigue Risk Management (FRM)

      Lufthansa Group Quality Services
      Mar 2020

    • Aviation Internal Auditor

      International Air Transport Association (IATA)
      Aug 2023

    • Certificate of Specialization in Ticketing System

      Swiss International Air Lines
      Jan 2016

    • ISM Edition 12: The most significant changes

      Lufthansa Aviation Training Group
      Mar 2020

    • Safety Management System (SMS)

      Lufthansa Group Quality Services
      Mar 2020

  • Honors & Awards

    • Awarded to Suphachaya Banchuen
      German Speech Competition ( Undergraduate Level ) Thailändischen Deutschlehrerverbandes (TDLV) Apr 2015 First runner up on TDLV German Speech Competition ( Undergraduate Level ) 2015 under the theme "Auf Spuren der Kronprinzessin Maha Chakri Sirindhorn in Deutschland"
    • Awarded to Suphachaya Banchuen
      Best Speaking English (Junior High School Level) Andrew Biggs Academy Apr 2006 Awarded “Best Speaking English”, Junior High School Level in 2016 from Andrew Biggs Academy (English Summer Camp in Singapore)

  • Volunteer Experience

    • Volunteer English Tutor

      Issued by Foundation for the Blind Thailand on Feb 2015
      Foundation for the Blind ThailandAssociated with Suphachaya Banchuen