Abigail Ingram, MBA, PMP

Experience

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  At Home Medical Professionals

  May 2013 - Aug 2020

  • Creating monthly patient education program • Managing medical records operations and compliance • Designing various collateral such as rack cards, brochures, and lawn signs • Responsible for researching Ohio Health Department guidelines for handling the COVID-19 pandemic, and assisted in the development of new standards of practice. • Worked directly with the COO to identify patients and health criteria for a telehealth proof of concept, ensuring that the proper patient was selected for a successful pilot.

  • Executive Assistant

    Apr 2020 - Aug 2020

  • Office Assistant

    May 2013 - Aug 2020
• 

  Follett

  Jan 2018 - Mar 2019

  • Improved order fulfillment workflows by streamlining the process of selecting materials and resources for online orders.• Responsible for store operations including the morning opening and evening closeout processes, monetary deposits and cash flow organization.• Provided extraordinary customer service handling order requests and directly interfacing with customers in person and through electronic communications. • Administered excellent customer service, while balancing varied store upkeep tasks. • Operated Point of Sale systems accurately and efficiently. • Resolved customer complaints and negotiated solutions.

  • Team Lead

    Aug 2018 - Mar 2019

  • Sales Associate

    Jan 2018 - Aug 2018
• 

  Southeastern University

  Aug 2018 - Mar 2020

  Teacher's Assistant

  • Efficiently reorganized office space and provided clear and concise methods for filing • Successfully worked independently and used time management to foresee the completion of various tasks• Established a tracking matrix displaying student progress and highlight areas of improvement throughout the semester

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  SEU Compass

  Feb 2019 - Aug 2019

  Marketing Intern

  • Designing marketing materials for VIP Days, Career Week, and Eat & Learn events. • Updating and maintaining social media such as LinkedIn, Facebook, and Instagram as outlined in social media calendars. • Providing effective feedback on student resumes, curriculum vitae, and mock interviews.

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  MIDFLORIDA Credit Union

  Sept 2019 - Mar 2020

  Human Resources Intern

  • Coordinating new benefits system roll-out• Analyzing various reports for payroll and benefit specialists• Communicating HR policies and benefits details with employees

• 

  Southeastern University

  Aug 2020 - Dec 2021

  Graduate Assistant

  • Advising students on class scheduling, degree progress, and academic standing • Streamlining registration process for returning and new incoming students • Collaborating with on-campus departments to ensure student success

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  NTT DATA North America

  Feb 2022 - now

  Jr. Project Manager