Muhammad Razique

Experience

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  Wipro

  May 2015 - Jan 2017

  Desktop Support Engineer

  Adept in managing Configuring and troubleshooting of Microsoft Office Outlook 2010 Working with various log files including Clients & Servers Troubleshooting desktop issues by taking remote through WebEx remote control and also supporting through calls. Sharing folders and mapping network drives. Support through Call for onsite users Manage Remote server administration Responsible for request or incident which was logged by self-service portal. Handling Escalated call or email. Monitoring/handing the IT related issues through Remedy tool by taking any ticket assigned to us in progress and after that resolving that ticket within our SLA. Troubleshooting of OST and PST file. Monitoring incident and providing solution within SLA Guiding onsite engineer and raising correct hardware to the engineer. doing L2 support for bank of baroda customerhandling the escalated call from the user Show less

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  Concentrix

  Feb 2017 - Nov 2017

  Technical Specialist

  Responsible for troubleshooting Internet issues. Responsible for the Installation of softwares like antivirus, MS-office, adobe & acrobat reader etc. Maintain and administrate Desktop, Laptop and related computing environments, including computer hardware, software, applications and all configurations. Troubleshooting desktop issues by taking remote through remote control and also supporting through calls. Responsible for Handling L1 escalations. 100% of the incident calls to be responded and resolved within SLA. Raising Tickets & Resolved within SLA. Troubleshooting of hardware related issue and assigning onsite engineer to the customer place.guiding the engineer if any hardware part if faulty then raising the hardware part Show less

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  Innova Solutions

  Nov 2017 - Jul 2019

  System Engineer

  Handling the calls from UK customer and resolving thier issue over a call /remotelyResponsible for VIP users & resolving the issue within SLA.Unlock and reset Active Directory Domain password for user accountConfiguring and troubleshooting Office 365 & MS outlook account issues Responsible for software installation Responsible for providing the mailbox & Network Drive access to the userResponsible for windows Re-imaging for offshore machine Handling and Resolving Clients Issues remotely. Show less

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  Tata Consultancy Services

  Jul 2019 - Dec 2021

  IT Analyst

  • Having Experience Configuring and managing Azure AD Connect, Azure AD Connect health, Microsoft Azure Active Directory• Creating users, groups & mailbox in Azure portal• Creating, deleting ,inviting & downloading the users in bulk via azure portal• Azure Automation - Start /Stop of Azure VMs etc.• Create an Azure Virtual network in Azure portal• Configure Virtual networks connectivity using Vnet peering• Create and manage NSG (Network security group).• Create Add custom domain in Azure Active Directory• Configuration Azure MFA (Multifactor Authentication).• Implement (IAM) Identity Access Management.• Handling and Resolving Clients Issues remotely• Creating, Managing and Locating Users, Groups, OU and Computer Objects in Active Directory Show less

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  HCLTech

  Dec 2021 - now

  Senior specialist

  • Leading the RFS on AWS managed AD for bank of Ireland client.• Build the Infrastructure for AWS Managed AD for Bank of Irelands Client. • Responsible for managing the AWS managed AD. • Troubleshooting on windows EC2 domain join to directory services. • Coordinating with AWS support team if there is any critical issue on prod or non-prod servers which we used to connect managed ad. • Responsible for monitoring via cloud watch for directory services. •Coordinating with different vendors. •Responsible for onboarding servers (Domain Join) with AWS managed ad for workload accounts.•Executing different -2 SSM document for EC2 instances. • Creating the OU's Structure & groups and creating GPO as per requirement and applying to computers OU•Responsible for Patching on AD servers as well as all windows servers.•Creating AMIs for EC2 instances as well doing patching for all AD server for non-production server and production server.•Troubleshooting on EC2 instance if they failed to domain join as well as responsible for onboarding new servers for newly onboard accounts on AWS management console.•Responsible for onboarding Qualys agent as well Defender agent for all instances whether it is Linux or windows for CCOE Accounts.•Responsible for coordinating with account owners that make sure Qualys agent should be on-boarded for all Non-Complaint servers.• Weekly setup the meeting with all the account owners to see whether they have any challenge or require support needs from our side for onboarding Qualys also reviewing the non-complaint servers.• Sharing the weekly report for non-complaint servers to all the account owner for CCOE account/self-managed account.• Sharing monthly report for Vulnerability detects on the server with complete details so that they can patch their servers.•Responsible for coordinating with different team member if they need any support on patching for Linux or windows servers. Show less