Masood Ahmed

Experience

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  Indus League Clothing Ltd

  Jul 1999 - Mar 2001

  Network Engineer
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  Wipro Infotech

  Apr 2001 - Jan 2002

  Security Specialist

  • Lead Incident Response Teams and performed firewall administration, including designing processes and procedures. Provided high-level technical expertise as a Domain Administrator, responsible for maintaining the security for DMZ FTP servers, Firewall servers across different locations.• Generation of audit reports on perimeter devices, regular patch management and fine tuning of FW access policies.• Assisted senior IT Manager in the design and implementation of Auditing Firewall, NT Domain and Exchange networks. Provided technical support, troubleshoot and diagnosed LAN/WAN infrastructure. Set up and maintained company-wide virus scanning software on both servers and clients. Ensured compliance to established baselines with regard to operational and application documentation. Show less

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  Network SolutionsLtd

  May 2003 - Jan 2004

  Sr. System Administrator

  • Worked as a consultant for Accenture for setting up the infrastructure which involved implementation and management of RAID 1 & 5, Win2k AD deployment, Centralized antivirus server, automated patched management system, Process doc on deploying security standards to maintain the C.I.A. & internal audits.

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  Accenture

  Feb 2004 - Jul 2005

  Sr. System Analyst

  • Enterprise level technical support lead for Centralized management of MetaIP DNS/DHCP Architecture• Management of centralized DNS/DHCP deployment with failover redundancy in a distributed environment.• AD Migration Project management from Windows 2000 AD migration to Windows 2003 • Advisory/Technical lead for AD Deployment, Windows Operation and management in an environment of over 8000 users.• Implement and setup of new Project environment in timely manner, mentoring new team members and cross training others.• Handling projects like CCI, BPO, AFG, BOA, Bellsouth etc…in terms of Design, Setup, BCP Planning and infrastructure availability.• Deployment of centralized Desktop security policies, Server based policies• Automated patch management process for servers.• Microsoft Outlook Presenter for Accenture Indian Exchange deployment. Show less

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  Barclays Capital

  Jul 2005 - Apr 2007

  Deputy Shift Manager/Team Lead

  • Production banking support for IT Messaging Infrastructure with a team of 8 members.• Heading the support division for Blackberry handheld for VIP users across Barclay’s group.• Lead the global transition migration project for Messaging from LDN to SGP, which involved project planning, resource management, training programs, trail runs, chairing Go/No Go meetings and providing data to measure progress • Start of the day checks for all TRADING Servers for global trading hubs of New York, London and Hong Kong• Working on Noise reduction and normalizing the work process flow for Global Support Center Singapore.• Handled training for new contractors on the workflow process in Singapore BARCAP division during the GSC setup. Show less

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  Bank of America Merrill Lynch

  May 2007 - now

  Vice President

  Operations Team Lead for APAC region accountable for 18+ products. Overall responsibilities include operational stability, Project delivery for long term and tactical initiatives, effective incident resolution and BAU operational support• Manage around 60 BCP Drills, Power Down events across 44 Data Center in APAC Region. Over seeing the expansion of Virtual Desktop and Secure Print APAC region covering 7000• Mentor interns and graduates during their assignments with EUC assisting them with understanding the product space, processes and communications.• As operations lead, I also manage the operational risk frame with in collaboration with information Security teams.• ITSM service lead for APAC EUC with a focus on Incident and Service request modules• Recruit candidates, People management with staff rotation for 27/7 coverage. Performance review of staff. • Managed the email transition of nearly 20K accounts from Merrill Lynch to Bank of America.• Strive for higher levels of potential, moral and ethical standards among team members. Show less