Fina Wei

Experience

• 

  Singapore Airlines

  Nov 2011 - Nov 2014

  Flight Attendant

  • Functioned well as a team player, efficiently cooperated and communicated with colleagues across ten nationalities in English every day, was able to understand different accents and provide different and customized services based on the different backgrounds of customers• Understood customer needs and provided services beyond their expectations; received four compliment letters in a month• International Business Class flight crew, well-trained in communication skills, deportment and grooming; delivered meal services with excellent product knowledge (Western and Oriental F&B, Wine) to Business Class customers, celebrities and government VIPs Show less

• 

  Pro-Do Private Consulting Co.

  Feb 2015 - Jul 2015

  Aviation Consultant

  • Contributed to NTD 700 thousand sales a month (which accounted for 50% of the company’s revenue); company’s revenue increased from 0.5 million to 1.4 million in four months• Made 100 calls a day to develop potential customers and invited them to attend student recruitment activities (attendance rate for these potential customers was 95%) • Organized and hosted more than two recruitment speeches for 20~30 people per week, invited keynote speakers, and arranged the venue according to the target audience and return of investment• Arranged weekly meetings with colleagues and updated sales plans to achieve sales targets • Managed customer relationships and advised them to select courses based on their requirements• Assisted customers to set up their plans to enter the aviation industry based on their preferred airline due to past successful interview experiences (recruited by Singapore Airlines, Cathay Pacific, All Nippon Airways and EVA Air)• Posted one or two posts on the Facebook fan page and Line page every day, and arranged campus recruitment activities to develop potential customers (weekly potential customers increased from 60 to 120 people) Show less

• 

  All Nippon Airways

  Jan 2016 - Apr 2017

  Flight Attendant

  • Solved customer complaints based on the company’s S.O.P and personal experiences during an 4 hour flight• Handled various unexpected situations and completed job duties under high-pressure in a fast-paced environment with limited resources • Based on past work experiences during the three years at Singapore Airlines, which included attending to international passengers with different cultural backgrounds, helped with communication problems between Japanese crew members and non-Japanese speaking customers Show less

• 

  LONGWELL COMPANY

  May 2017 - now

  Sales Account Manager

  • Responsible for spec confirmation ,RFQ, price negotiation, contract review, shipping terms and details ,ECR of key account customer HPE(over 20 shipping site) and other ODMs including Foxconn, Pegatron , Wiwynn, TPV, L&T , HYVE ,Flextronics• Customer relationship management and collaborate with different department (PM/R&D/Procurement/etc.) across factory & customer to solve customer complaints, quality issue and factory audit to get best score among the competitors.• Led the development of customize product and keep track of the project to ensure it is on schedule.• Managed to get the allocation from competitor by adjusting the sales strategy to exceed the annual sales target. • Handled and keep track of the purchase order and reply L/T relative email from Europe ,US , Asia .• Prepare the shipping document, arrange the shipment and monitor the goods status from factory to destination. Show less