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Bence Szabó

Bence Szabó

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Service Desk Agent

Followers of Bence Szabó392 followers
location of Bence SzabóBudapest, Budapest, Hungary

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  • Timeline

  • About me

    Tribe Lead at Deutsche Telekom IT Solutions HU

  • Education

    • Eötvös Loránd University

      2012 - 2017
      Bachelor's degree Poltical Science

  • Experience

    • Transcom Hungary

      Dec 2011 - Jul 2013
      Service Desk Agent

    • Cpl Jobs Hungary

      Aug 2013 - Mar 2016
      Technical Support Analyst

      - Handle calls in German and English from users regarding IT issues, solve them or forward to the responsible support group- Document incidents, track tickets

    • IT Services Hungary Kft.

      Apr 2018 - Sept 2019

      • Application Administrator

        Mar 2016 - Sept 2019

      • Team Coordinator

        Apr 2018 - Aug 2019

    • C-Inform Kft. Richter IT

      Sept 2019 - Mar 2023
      Team Leader

    • Deutsche Telekom IT Solutions HU

      Mar 2023 - now

      • Tribe Lead

        Nov 2024 - now

      • Operation Manager

        Oct 2023 - Oct 2024

      • SDM Specialist

        Mar 2023 - Sept 2023

  • Licenses & Certifications

    • ITIL Foundation Level

      PeopleCert

    • ITIL V4 Create Deliver and Support

      PeopleCert