Neha Prajapati

Experience

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  Hewlett-Packard

  Jun 2011 - Mar 2017

  Operation executive

  Maintained and verified employee monthly allowance and claims with help of internal database. Responded to staff issues and followed up with HR to ensure effective solutions.Analyzed issues in consultation with technical team to identify and produce viable solutions.Developed and present monthly and yearly reports regarding server fault count using ClickServer, FSM tool, MS PowerPoint and Excel MIS for team meetings to aid in management’s planning.Managed case assignments by analyzing project requirements to determine best staff,equipment and logistics need according to best practices. Collaborated with clients to solve warranty/sales/upgrade issues and assist with documentation process for new product purchases.Provided day to day management of cases, logistics, escalation, sales and portal issues forengineers to maintain TCE –Total customer experience. Show less

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  Mosaic Solutions, Inc.

  Aug 2017 - Jan 2018

  Field Sales Representative

  Selling the Printer, Instant ink & Cartridges as well as other IPG product of Hewlett Packard IncProvide technical assistance and presentation of cartridges, different type of Ink & printerfunctionality to prospective customers.Exploring Idea about customer demand for instant ink & Printers

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  Tom Harris Cellular

  Jan 2018 - Jul 2021

  Managing staff of the store as well as train them, helping staff to increase their skill set. Handling Cash flow and banking transactions with all the matter regarding robbery, theft and responsibility about any incident happen in the store. Giving co worker training regarding internal operation and software. Experienced with all type of business training. Provide service to business client merger their private accounts with better plans. Providing profitable business to company by giving new business ideas & modify some method of sale. Managing inventory of phone and other products. Collaborated with clients to solve warranty/sales/upgrade issues and assist with documentation process for new product purchases. Managing transaction with back and channel care to support client to reduce his bill Show less

  • Store Manager

    Sept 2019 - Jul 2021

  • Sales Specialist

    Jan 2018 - Aug 2019