
Timeline
About me
HRPA Student Member | Human Resources Management Student
Education

Lyceum northern luzon
2015 - 2019Bachelor's degree hospitality and tourism management ph gwa: 1.52 / cgpa: 3.50
Niagara college - toronto
2024 - 2025Graduate certificate human resources management/personnel administration, generalThe outcome of the program is to equip individuals with the knowledge, skills, and competencies to drive HR excellence, support organizational objectives, and create value through effective people management practices.

Toronto school of management
2022 - 2024Advanced diploma in hospitality and tourism management hospitality administration/management gpa: 4.23Advanced Diploma in Hospitality and Tourism Management Co-op Program is a two-year course aiming to focus on the latest development in the hospitality industry to help identifying and understanding the techniques and theories implied in the hospitality and tourism environment.We are given the emphasis on developing professional hotel competencies such as effective communication skills, good customer service skills, leadership, teamwork, and other relevant professionalism topics related to… Show more Advanced Diploma in Hospitality and Tourism Management Co-op Program is a two-year course aiming to focus on the latest development in the hospitality industry to help identifying and understanding the techniques and theories implied in the hospitality and tourism environment.We are given the emphasis on developing professional hotel competencies such as effective communication skills, good customer service skills, leadership, teamwork, and other relevant professionalism topics related to the industry. Show less
Experience

Trip quest travel and tours
Jun 2019 - Jun 2020Travel consultant• Determining clients` needs and suggesting suitable travel packages• Organizing travel from beginning to end, including tickets, accommodation and transportation• Supplying travelers with pertinent information and useful travel and holiday materials• Book and reserve airline ticket using Sabre GDS• Personalizing travels and tours as per clients` requests

Dagupan urban satellite vision inc
Jun 2020 - Dec 2021Customer service associate•Serves customers by providing product and services, serving an average of 80 persons in a shift.• Attracts potential clients by answering questions about our product and services• Resolving and clarifying customer`s complaints and determining the cause of the problem.• Opens customer profile and maintaining customer records updated.• Create Job orders, if needed

The home depot
Mar 2023 - now• Understand and comply with Electronic Article Surveillance System Log requirements and the proper approach method inside the building.• Request cash float, do cash strips and call Head Cashiers to determine assigned work station• Read and sign new messages in communication logbook• Verify cashier drawer that there are sufficient deposit slips, closing slips, etc.,• Making sure to be aware of the promotions and promotions locations.• Achieve cashier metrics on a daily basis• Station and assess the situation prior to over riding• Acting as back up head cashier in times of need Show less • Support and troubleshoot existing equipment in the store like cash machine, registers, scan equipment.• Clean and maintain equipment, and build professional and courteous relationships with Sales Audit, banks, and armoured car service.• Handle all returned cheque inquiries and cheque collection issues, complete opening and closing vault count, and prepare all tills and change drawers.• Responding promptly to Cashier and Head Cashier requests• Counting vault and key media from previous days sales• Balancing petty cash and count cashier floats• Balancing safe, Maintaining cashier log, and making daily cash and cheque deposits• Logging cashier overages and shortages• Informing management of missing media, shortages and overages• Trained for admin tasks Show less
Front End Associate
Mar 2022 - nowBack Office Employee (Back Up)
Mar 2023 - nowFront End Associate Coach
Mar 2023 - now

Airway interline inc.
Sept 2023 - Mar 2024Passenger service agent• Assisting passengers, including unaccompanied minors, individuals requiring assistance; language barriers and passengers traveling with pets.• Processing of passengers in our system and ensuring accuracy of documentation to ensure efficient and organized operations.• Ensuring tasks are performed by the company`s specific procedures and policies.• Maintaining a professional image at all times.• Attending training sessions from time to time as set up by the management teams based on job roles assigned.• Performing any other duties assigned by the company Show less

Guhuza
Oct 2024 - nowHuman resources assistant intern•Conduct preliminary interviews with potential candidates through the Guhuza platform.•Evaluate candidate suitability based on communication skills, experience, and alignment with job requirements.• Provide feedback to the HR team regarding candidate performance.• Engage in telephone surveys with candidates who have submitted their resumes on Guhuza.• Gather information on candidates' professional backgrounds, preferences, and aspirations.• Compile survey data and present findings to the HR team for analysis.• Actively participate in candidate sourcing activities for TorontoJobs.ca recruitment division.• Attending various job fairs as required • Utilize online platforms, social media, and other channels to identify potential candidates.• Assist in creating and maintaining a candidate database for future recruitment needs.• Provide administrative assistance to the HR team, including organizing interviews, managing candidate files, and scheduling appointments.• Assist in drafting and updating job descriptions for various positions.• Maintain regular communication with candidates to ensure a positive candidate experience.• Follow up on candidate applications, queries, and feedback.• Address candidate inquiries and provide information about the recruitment process.• Assist in maintaining accurate and up-to-date records of candidate interactions and recruitment activities.• Generate reports summarizing recruitment metrics, survey results, and other relevant data.• Actively participate in training sessions and workshops to enhance HR-related skills.• Stay informed about industry trends and best practices in recruitment. Show less
Licenses & Certifications

Supervisor health and safety awareness in 5 steps
Ministry of labour, training and skills developmentSept 2024
Worker health and safety awareness in 4 steps
Ministry of labour, training and skills developmentMar 2022.webp)
Tico certified travel counsellor
Travel industry council of ontario (ontario's travel regulator)Feb 2024.webp)
Tico certified travel supervisor/manager
Travel industry council of ontario (ontario's travel regulator)Feb 2024- View certificate

Verified international academic qualifications
World education servicesApr 2023 
Smart serve ontario
Smart serve ontarioAug 2024- View certificate

Hrpa student member
Hrpa - human resources professionals associationJun 2024 
Canadian workplace etiquette
DevantJun 2024
Honors & Awards
- Awarded to Kate Jessica ZapateroAcademic Excellence Award Toronto School of Management Feb 2024
- Awarded to Kate Jessica ZapateroHomer Award The Home Depot Oct 2023
- Awarded to Kate Jessica ZapateroCum Laude Lyceum Northern Luzon Apr 2019
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