Experience

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  Shorefield sendirian berhad

  Jul 2016 - Aug 2016

  Intern

  • Had the opportunity to participate in activities in the project, planning, and procurement departments.• Assisted in blueprint preparation for the engineer to evaluate the location of pole pegging and the equipment required for consumer survey or pole pegging report in a Rural Electrification Scheme project.• Gained experience in using AutoCAD for designing

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  Te connectivity

  Aug 2017 - Mar 2020

  Product infomation specialist

  • Interacted with APAC customers, sales and services representative to handle a variety of pre-sales or post-sales service functions• Communication via various channels such as telephone, email, WeChat and chatting with customers and internally including production, sales, engineering, logistics and others if necessary• Provided consultation regarding product installation, operations, configuration, customization, standard and application• Participated in the promotion of the company's product and services, as well as investigate and resolve customer complaint• Supported lead discovery, nurturing leads, warm lead transfer and to convert into company sales revenue generation• Performance: 800+ cases per month, 1.4/5 of Customer Effort Score, 84% of First Contact Resolution Show less

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  Ams osram

  Sept 2021 - now

  Modeling & simulation engineer (data analytics)

  • Handle End to End manufacturing data with Databricks• Visualize manufacturing and management data with PowerBI • Co-developed and manage AWS HPC.