Maria Cristina Dimaculangan

Experience

• 

  Citi

  May 2006 - Aug 2022

  •Manages a team of analysts performing Cards Transaction Monitoring•Performs Cards Transaction Monitoring•Responsible for daily health check of the Team and escalations of issues that will affect teams productivity•Prepares MIS of the Cards Transaction Monitoring•Supports and provide informations needed by stakeholders•Performs Citiscreening (Name Screening)•Communicate with clients for KYC Updates and Transaction Inquiries•Ensures that clients response are well documented and uploaded in the system•Monitors SMS and email sending to clients•Responsible for sending requests for any account maintenance to respective units•Performs review of Inquiries / Questions of counter-party in Kuala Lumpur and FIU•Coordinate with stakeholder for issues•Help and assist in process improvement•Performs CDD as needed Show less •Managed Loans Third Party Courier- Topserve and ABEST•Managed partner bank for the Check warehousing•Conducted Performance Review of 3rd Party Vendors•Reviewed and Prepared SLA’s of 3rd Party Vendors as needed•Prepared the Courier MIS for business and operational use•Prepared and updated Operations of Business Policies as needed•Monitored Daily Reporting and Performance of Personal Loan Vendors•Performed regular assessment on compliance and ensure proper documentation of all transactions to be ready for audit at all times•Monitored, followed up and approved exceptions of Business Team related to couriers.•Supported projects and provide informations needed by stakeholders•Performed MCA for the face to face of Personal Loans•Identified and implemented continuously enhance efficiencies associated with vendor management plus produce fulfillment.•Identified opportunities that will enhance the process and reduce costs.•Lead the bidding of new vendors and help in the selection of new suppliers Show less •Responsible in overseeing that day to day activities for Account Opening, Account Maintenance, Payroll processing and Post Facto Review of account opening and Account Maintenance including •Reconciliation of Statements and Cards.•Ensured review are being performed timely and in accurate manner.•Tracked key KPIs of the team for MIS monitoring and proper escalation•Monitored necessary MIS to ensure that all processes and potential risks are tracked and addressed effectively.•Responsible in timely escalation of any potential risks including capacity issues.•Ensured that MCA supporting documents are prepared timely for validation•Supported projects and key initiatives•Responsible in assessing the capacity of the team and is able to evaluate and make necessary judgments on certain situations•Responsible in ensuring alignment to internal and external policies for the process that the team supports. This will include cascade to key stakeholders and updating of process bulletins.•Tracks, measure, report and evaluate vendor performance.•Identifed improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions.•Supported business for projects and new business line•Reported to Region the efficiency and effectivity of the outsourced process•SME for Account Maintenance, Account Opening and Maintenance Review, Statement Reconcilliations and Account Processing (Payroll Account Opening) Show less •Lead a Team of Service Relationship Managers•Primarily serve the Citigold clients on their day-to-day banking needs•Develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer needs•Take full ownership and provide solutions to customers’ problems and ensure satisfaction of problem resolution•Exercise due diligence in customer care to ensure good customer contact experience with Citibank, e.g. follow-up and call back to customers•Provides information on bank products and services and identify cross-selling opportunities•Supports cross selling and referral efforts to contribute towards overall sales •Complies with Citibank OPNP (Operational Process & Procedures) to ensure security of bank’s and customers’ assets•Performs regular assessment on compliance and ensure proper documentation of all transactions to be ready for audit at all times•Review Cold reports on anti-money laundering activities and compliance on Unit Trust transactions to monitor and report risk and non-compliance matters on time•Check sales documents and forms to avoid human errors and discrepancies•Ensure that sales compliance and follow-up deals closed by the personal banking team•Supervise branch operations of cash position, ATMs, vault operations, housekeeping, and security•Support the Relationship Manager team in process, compliance, and system consultation•Track sales and statistics to generate business report Show less Time Deposita. Responsible for the day to day operations of time depositb. Project Lead for system enhancements and product testing related to time depositsc. Provides MIS for business used. Oversees controls and lead clean upse. Conducts time deposit process training for new sales officerf. Authored Operations of Business PoliciesInsurancea. Provides reports to Insurance companiesb. Responsible for the daily transactions such as processing of branch referred insurancec. Lead the operations team in testing enhancements and new productsInvestmentsa. Authorize Clearstream and PDS transactionsb. Serves as back up of the investment officer in preparation of coupon and maturity worksheets matching of confirmations and settlements.Lead Continuity of Business Coordinator of the Liability Operations Group Show less Performs account maintenance and responsible for processing of time deposit requests.Prepares the monthly statements of mutual funds under Regional Investments OperationsServes as a maker for funds transfer of Citibank SavingsParticipated in several system migrations with 200 test cases per dayPrepares and pass data entries for the Foreign exchange transactions under Citi TreasuryPrepare entries and statements for Market Linked Investments and Premium Accounts (Dual Currency Investments)Performed day 2 review of the account maintenace Show less

  • Compliance Business Control Analyst-Team Lead (Manager Level)

    Mar 2021 - Aug 2022

  • Business Services Relationship Manager (Manager Level)

    Oct 2019 - Mar 2021

  • Business Services Relationship Manager- Transaction Services

    Oct 2015 - Oct 2019

  • Service Relationship Manager- Assistant Manager

    May 2016 - Oct 2018

  • Service Banker- Assistant Manager

    Oct 2015 - Apr 2016

  • Production Officer

    Jun 2012 - Oct 2015

  • Transaction Services Representative Level 10 ( Branch and Treasury Services)

    Jun 2010 - Jun 2012

  • Transaction Services Representative Level 9 (Branch and Treasury Services)

    May 2006 - Jun 2010
• 

  UnionBank of the Philippines

  Aug 2022 - Jul 2023

  Compliance Business Control Intermediate Analyst- Team Lead (Manager Level)

  • Manages a team of Transaction Monitoring Analyst• Performs Cards Transaction Review and Monitoring to identify and differentiate abnormal, suspicious and reasonable transactions.• Identify transactions that indicates possible money laundering and terrorist financing transactions• Review and updates KYC information of the client based on external search and communication with client• Coach, train and assist team members on their daily tasks and identify areas of improvement• Performs quality check of Name Screening, Loan Transaction Reports and Public Figure identification and tagging in the system• Performs Customer Due Diligence on High Net-worth Individual, Public Figure and High Risk clients as needed• Prepares daily MIS of the Transaction Monitoring Team• Performs quality check of Transaction Monitoring queries• Identify risks and areas of improvement in the existing Transaction Monitoring process Show less

• 

  ING Hubs Philippines

  Jul 2023 - now

  Senior Remediation Analyst