Boon Yee Cheng

Experience

• 

  Intel Corporation

  Apr 2005 - now

  • Partnered with the business, customers and users to gather and clarify business requirements to understand the business problem/opportunity then translated business requirements to define system capabilities.• Partnered with IT System Analyst to author Functional Specifications.• Partnered with business lead as needed as Interface between IT and Biz Operations to disposition requirements in fit / gap assessments.• Assessed business processes to identify the value drivers associated with projects.• Reviewed system design with IT/the business to make sure it is meeting business requirements.• Coordinated the setting of priority of features to be developed, if technical capacity constraints exist.• Planned, developed and executed User Acceptance Testing by creating test scenarios, test cases and test scripts.• Partnered with Change Management Team to develop training collateral, run training sessions and assisted with change management activities as needed.• Role model positive change agent behaviors to organization.• Identified barriers to change and engage with other program team members to address. Show less • Total 30 enhancements released in 2023 with productivity gain of 1.46K hours for users.• Served as the go-to person for users to provide advanced support and troubleshooting for end-users related to questions and issues to Planning system.• Assisted in diagnosing and resolving complex problems for the system that regular users cannot solve.• Identify opportunities for process improvements and efficiencies within the system• Work with stakeholders to implement best practices and optimize workflows.• Owned creation of user stories/business requirements through meeting up with users to comprehend the business cases.• Ensure business standardization of business processes across the Business Segments & Geos• An active contributor on to-be process design meetings & participation in design work sessions with developers. • Provided feedback to the IT or development team on system performance, usability, and potential improvements.• Represented the users’ group business process needs/requirements & recommend priorities to Business Analyst• Validate new capability/design meet business needs/perform testing for specific business use cases such as participation in user acceptance testing, conversion, training, and deployment.• Ensure future design would be a sustainable process in the organization via obtaining any necessary feedback from the users, additionally raised concerns on design that would prevent future commitment• Assisted in managing changes to the system, including communicating changes to end-users.• Develop training materials, user guides, and maintained business process documentation using appropriate frameworks and standards & conducted training sessions for needy users.• Mentored and coached users to improve their proficiency and confidence in using the system to ease them adapt to new features, updates, or changes in processes.• Monitor the impact of changes and provide feedback to ensure successful adoption. Show less • Initiated & developed visualized dashboard in Salesforce of open customer backlog to ease team’s efficiency as well as management visibility.• Led insights discovery through detailed data analysis to uplift material availability hit rate for specific region.• Initiated & oversaw team contribution of $4.3M towards organization’s margin.• Led & initiated warranty exchange inventory repurposed for revenue opportunity of $1.9M.• Led & setup back-office service support to transition transactional & tactical planning jobs to outsourced supplier via collaborating both internal & external stakeholders. • Setup outsourced SOW & SOP as well as managed supplier via balanced scorecard.• Streamlined business processes via Rapid Integrated Lean & Kaizen & re-engineered team operation that enabled 2000 hours resources reinvested. Certified as RIL expert.• Led projects within Transformational program to optimize exchange warranty inventory & avoid new buy by $430K. Designed return on disposition process framework & established SIPOC.• Administered operational excellence beyond 95% goal of material availability hit rate.• Shepherd & initiated inventory reduction with est. of $5M to secondary market.• Primary planning representative for all new sites & new business segments setup through coordination between Business Solutions Program Manager & back-end operation team• Trained and mentored 5 new team players for both role & team integration.• Developed new player training plan & conducted comprehensive trainings sessions with post-trainings follow up, job shadowing to set new players on board successfully within limited period to ease resource constraints. Show less • Led & worked with developer to re-design a mechanism in securing supply for end-of-life products in advanced for subsequent years of warranty.• Led initiative & analyzed of early engagement with Resale Corporation by sending in excess & obsolete inventory earlier resulted higher price of resale that contributed of $0.62M to the specific BU. Additionally, reclaim defective inventory via IRC churned $220K for 3 years NPV.• Supported repair & recovery operation site movement to new facility by making sure materials, system & equipment readiness for operation.• Led the effort to form Supply Chain Components Processes. A living document comprised all existing business processes to set the planning team meet 100% TTM solutions for new business initiative.• Transitioned into multiple business units help in gaining both strategic & tactical knowledge for warranty exchange business.• Championed warranty planning activities during desktop motherboard business ramp down to ensure successful business exits with no customer’s impact.• Transitioned into global planning analyst flawlessly by keeping global key Inventory & materials KPIs within goal. • Integrated the role of direct & indirect material buyer into planning analyst. Show less • Initiated process redefined for end-to-end support process to accommodate direct customer’s service requirement that help in maintaining material holding cost through fast-track repair.• Executed project delivery in recovering RMA materials without failure resulted est. to $1M of cost avoidance for fresh buy.• Maintained month of inventory, regional material hit rate & fresh buy within goal. • Sharp in potential risk & issue by applying necessary responses & actions to avoid or minimize the impact towards customer’s support.• Managed supply recovery for quality incurred products via daily supply status updates to all stakeholders as well as close collaboration with division planner & repair center for subsequent supply availability.• Setup a workaround methodology in comprehending customer’s demand versus supply availability to fulfill warranty orders when India depot transition wasn’t operating as expected. Show less

  • Business Analyst

    Jan 2024 - now

  • Supply Chain Technical Analyst

    Jan 2023 - Dec 2023

  • Senior Supply Line Planning / Projects

    Jan 2017 - Dec 2022

  • Global Supply Line Planning

    Feb 2012 - Dec 2016

  • Regional Planning Analyst

    Oct 2007 - Jan 2012

  • Supply Demand Analyst

    Apr 2005 - Sept 2007