Joseph Lundy

Experience

• 

  United States Air Force

  Mar 2006 - Apr 2012

  Security Forces

  Duties Included: Patrol, Law Enforcement, Public Safety, Emergency Situations, Combat Readiness, Crime Scenes, Military Operations, Entry Control, Pedestrian Traffic, Military Installations, Motor Vehicle Accidents, Communications Equipment, Traffic Control, Emergency Medical Care/Treatment

• 

  Murfreesboro Nissan

  Oct 2015 - Oct 2021

  Service Advisor

  Responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Duties include greeting customers, helping them determine repairs and relevant costs, and working with manufacturer and third-party warranty companies.

• 

  Robertson Family Water

  Nov 2018 - Mar 2020

  Inside/Outside Sale Manager

  Outside sales, I would present the customer with different options for water treatment and have them choose which one works best for them. Worked through objections and made sure the customer expressed their objections verbally so they could be overcome. Inside Sales, assists outside sales representatives in making a sale by finding homeowners objections and overcoming said objections to make the sale.

• 

  Dealer Tire

  Jan 2022 - now

  Inspecting customers’ cars on the service drive. Selling tires to customers on the service drive to exceed assigned sales goals. Diagnosing tire-related problems, recommending service, and quoting prices. Assuring necessary repairs are completed as ordered and priced as quoted. Maintaining strong, effective relationships with customers and dealer personnel. Overseeing customer satisfaction and solving problems that arise. Completing monthly market analyses. Assisting in store operations (i.e., maintaining inventory, opening/closing the store, etc.). Assisting dealership technicians to ensure service levels are maintained. Show less Inspecting customers’ cars on the service drive. Selling tires to customers on the service drive to exceed assigned sales goals. Diagnosing tire-related problems, recommending service, and quoting prices. Assuring necessary repairs are completed as ordered and priced as quoted. Maintaining strong, effective relationships with customers and dealer personnel. Overseeing customer satisfaction and solving problems that arise. Completing monthly market analyses. Assisting in store operations (i.e., maintaining inventory, opening/closing the store, etc.). Assisting dealership technicians to ensure service levels are maintained. Show less

  • Regional Tire Service Advisor

    Dec 2023 - now

  • Tire Service Advisor

    Jan 2022 - Dec 2023