Nilutpol Gogoi

Experience

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  Aptech

  Dec 2018 - Apr 2024

  Executive

  Aptech Ltd.(11 Oct 2021 – 27 April 2024) Executive•Worked as a SOC Analyst in 24X7 environment.•Establishes system controls by developing framework for controls and levels of access, recommending improvements.•Manage network, intrusion detection and prevention systems.•Analyses security breaches to determine RCA.•Maintain data and monitor security access.•Finding the Critical servers and application inventory from respective business owners and scheduling the scan weekly, monthly and Quarterly basis.•Attending calls with business owners, Windows and Linux team for scheduling the Vulnerability Management patching and remediation part without business disruptions.•Protect the network from malicious entities such as hackers, viruses and spyware.•As initial Response we need check any event or Alert need to confirm whether Alert True positive or False Positive as per that need to proceed for investigation to clear the issue. •Coordinating with L2/L3 Teams for issue and Escalations. Aptech Ltd.(18 Dec 2018 – 10 Oct 2021) Executive•Monitoring servers, services, network & application in the monitoring tools. Checking whether alert is true positive or false positive.•As per service impact we meet SLA to create ticket & perform basic troubleshoot and follow the escalation process for resolving issues.•Need to follow the ITIL process, on basis of severity of alert, we raise ticket within SLA. Ticket will assign to respective teams for resolving the issue.•Need to follow up, if ticket issue got resolved & following up with respective teams as per the SLA.•Having knowledge of TCP/IP.•Monitor IT Infrastructure for normal operation to minimize/avoid impacts, outages or disruptions.•Provides support & troubleshooting of the Enterprise Server components.•Proactively monitor service now queues for incidents/problems.•Coordinating with Network & Server teams for resolving issues.•We have monthly schedules for servers patching.•To conduct Change review call. Show less

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  HCLTech

  Apr 2024 - Feb 2025

  Senior Analyst

  HCLTech (29 April 2024 – 14 Feb 2025) Client:Informatica • Performing daily activities, monitoring and remediation of servers/ workstations for compliance, virus infections and threats. • MS Defender 365 monitoring, analysis and taking actions following Incident Management. • Maintaining documents like runbooks. • Providing daily, weekly and monthly reports. Meeting SLA timeframe. • Responsible for insuring that the consoles are running properly (mitigating performance issues), manage endpoints of different OS (Windows server 12, 16 & 19, Windows Workstation, Linux) • Investigating incidents like p1 & p2 for troubleshooting to determine the root cause of infestation/infiltration or issues by following Problem Management. • Acting as a point of contact between the Infrastructure team and the Operations team to facilitate client upgrades, possible new technology, etc. • Responsible for updating the Operations guide to include the new or changed processes for the upgrade or added technology.• Perform task like creating application defined policies, analyzing hash Whitelisting/Blacklisting hash, deployments, compliance reports.• Responsible for providing training and mentorship to junior analysts to assist with their professional development goals. Azure Sentinel Monitoring, investigation of alerts. Show less

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  Mphasis

  Feb 2025 - now

  Lead Infrastr Anayst