Mona Nikkila Ebenezer

Experience

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  ARAVIND EYE CARE SYSTEM

  Jan 2018 - Jan 2018

  Project Intern

  • Evaluated the non-clinical skills of employees, submitted a report based on my study.• Designed an employee training program.

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  Indian Institute of Management Tiruchirappalli

  Jan 2019 - Jan 2020

  "Impact Evaluation & Improvement of Service Delivery in e-SEVAI Services Centers of Tamil Nadu, India"• Surveyed public awareness level of e-SEVAI (digital government services) by collecting voice of customers (Voc). Identified the challenges faced by different service agencies.• Studied the workflow at the common service agencies and identified the root causes for delay in each transaction• Analyzed the scope for additional services in the e-SEVAI portal to meet the needs of the urban and rural regions of Tamil Nadu state, India• Designed questionnaires to study the transaction costs in e-SEVAI centers and to assess the satisfaction level of the users• Constructed a base e-SEVAI service quality model Voir moins

  • Research Assistant

    Jan 2019 - Jan 2020

  • Intern

    Jan 2019 - Jan 2019
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  Helmer Scientific

  Jan 2023 - Jan 2023

  Digital Marketing Consultant (University Project)

  1. Exploratory Research & Analysis: Conducted in-depth research on the Specialty Pharmacy Ecosystem, leveraging google trends, ads and analytics, voice of customer (Voc) to provide actionable insights that shaped the product launch strategy.2. Content Creation & Customer Engagement: Developed a comprehensive strategy to drive awareness, created 30 tailored content pieces, and designed a 6-month social media calendar aimed at increasing brand visibility and engaging potential customers.