Akshat Awasthi

Experience

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  Vindhya Telelinks Limited

  Dec 2014 - Dec 2014

  Internship
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  Media Relations Club, BITS Pilani

  Oct 2017 - Jan 2019

  Coordinator

  =>Responsible for maintaining and improving the visibility and reach of the Department of Management, BITS Pilani on various social media platforms.=>Handled over 1000+ queries during the admission season 2018-19.=> Along with my team, worked with Executive Committee of Department of Management for branding and coverage of events taking place during the Annual National Management fest.=> Heading and coordinating this club was a new experience altogether. I got to learn various aspects of social media and experienced the potential of social media networking. This role helped me in improving myself as a leader and enhanced my ability to work in a team. Show less

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  Internal Marketin Team, Interface'19

  Jan 2018 - Mar 2018

  Member

  => Our team was responsible for branding and increasing the visibility of events taking place during Interface'19, which is the Annual National Management Fest of BITS Pilani.=> Organized events and video campaigns for attracting students in the campus and made them aware of various events that will take place during the fest.=> Apart from making me a better team player, this role improved my out-of-the-box thinking and I learned a lot from my team members, from their ideas and suggestions. Show less

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  H&R Block

  May 2018 - Jul 2018

  Marketing Intern

  => Responsible for converting potential clients into customers by designing and executing a structured strategy for 2017-18 tax season.=> Converted over 500 leads into customers by approaching them through various channels.=> Responsible for handling and resolving customer queries to increase the level of customer satisfaction.=> This internship experience helped me in understanding the implementation of concepts like Consumer Behavior, STP and Competitor Analysis in the business world. Also, it helped me in enhancing my Client/Customer/Prospect interaction skills. Show less

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  Amity Software Systems Limited

  Jan 2019 - Sept 2020

  1. Managed 28 accounts from both private & Government Sector and cultivated a solid relationship with every level of the client's organizational hierarchy, across various departments2. Coordinated 4 end-to-end software implementation, right from project initiation to project delivery and cut-off, by collaborating with the product team to map the business requirements of the client on our software solution and hence created a positive onboarding experience3. Established a clear channel for stakeholder communication for all the projects4. Provided timely response of client inquiries and effective solution for technical glitches and hence ensured smooth functioning of all the accounts5. Analyzed performance data to offer clients useful insights and also use it to improve our service offering6. Generated revenue of INR 90,00,000 through direct sale to new prospects or through up-selling and cross-selling to existing accounts7. Collaborated with the marketing team and generated 50+ leads through email campaigns for sugar companies PAN India.8. Worked with the presales team in preparation of 25+ proposals where, apart from creating response against client requirement, I was also responsible for liaising with clients and eliminating any other roadblock in the process9. Conducted presentation and product demos of ERP & Insurance Management Software for clients to provide them with a better understanding of the product Show less

  • Key Account Manager

    Jul 2019 - Sept 2020

  • Intern

    Jan 2019 - Jun 2019
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  Maropost

  Mar 2021 - Mar 2022

  Customer Success Manager
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  G2

  Mar 2022 - Feb 2024

  G2 is the world's largest and most trusted software marketplace. More than 60 million people annually - including employees at all of the FORTUNE 500 - use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business – including Salesforce, HubSpot, Zoom, and Adobe.

  • Mid-Market Customer Success Manager

    Apr 2023 - Feb 2024

  • SMB Customer Success Manager

    Mar 2022 - Mar 2023
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  Informatica

  Apr 2024 - now

  Customer Success Manager