Joan Langdon

Experience

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  ABC-Amega Inc

  Jul 2007 - Apr 2011

  1st Party Commercial Collections Manager/Quality Assurance Analyst

  • Calculate and distribute work assignments for employees • Responsible for quality assurance monitoring and coaching, to ensure standards of quantity and quality are met for 30+ employees• Outbound collection calls to resolve past due accounts• Skip tracing to locate appropriate AP/Purchasing contacts for account resolution• Enforce and adhere to all company and client policies, procedures, and guidelines• Conduct interviews and hiring responsibilities• Develop, update, and assist with new hire training and materials• Client liaison, ongoing maintenance, and project startup/close out • Promoted based on experience and proven dedication from collections representative Show less

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  American Homecare Supply

  May 2011 - Dec 2012

  Medical Documentation/Billing Specialist

  • Handle inbound/outbound calls pertaining to all patient billing, while maintaining strict HIPAA compliance• Verify patient health insurance and eligibility• Ensure proper medical documentation is obtained for billing/claim purposes• Answering patient questions regarding billing issues and denied claims• Ensures the accuracy of all claims submitted, performs follow-up on accounts that are not paid timely, and processes all account adjustments

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  Windham Professionals Inc.

  May 2013 - Jul 2018

  • Responsible for all new hire training; Education and Commercial Collection Departments• Maintain and conduct all existing employee training as warranted• Facilitate Compliance Training-follow all state and federal guidelines, no exceptions• Facilitate Systems Training – Debt Manager, HRIS, Client Systems• Daily account audit of new hire work queues• Monitor outbound/inbound calls conducted by new hires for quality assurance• Facilitate skip tracing training to locate borrower contact information• Encourage proper file management and ensure timely account debt resolution• Promoted to current position from account specialist• Achieved Trainer of the Year 2014 and Training Achievement Award 2015 within the organization• Successful completion of Leadership Development Training Program• WPI Living Well Committee Member, Junior Achievement Volunteer Show less

  • Corporate Trainer

    Mar 2014 - Jul 2018

  • Account Specialist

    May 2013 - Feb 2014
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  Centurion Pipeline LP

  Nov 2018 - Jun 2023

  • Oversee/review measurement gain/loss issues throughout the company's crude oil pipeline system, which involves appx 3,000 miles of active pipeline. • Trend over/short for all regions within the company and provide data on all systems to historically track systems run. • Develop trending spreadsheets/reporting. • Interface with regional measurement teams on a frequent basis to review measurement concerns and to investigate problems. • Report issues to Regional Managers/Measurement Team. • Bi-Weekly Gain/Loss reporting. • Work closely with field to reconcile any issues. • Track Net/Gross throughput and gain/loss. • Review/monitor meter ticketing, proving's, S&W, inventory, and other measurement information each week/month for all regions. • End of month gain/loss reconciliation with Pipeline Accounting. • Organize and facilitate EOM meeting with Operations and Senior Management to review gain/loss results. • Account for gross and net over/short and identify and resolve measurement concerns. • Work closely with Measurement Advisors to resolve issues with meter tickets, and proving's not meeting company guidelines. • Perform field checks/assessments to ensure measurement standards and company policies are being followed. • Assist with measurement training for field personnel. • Participate in updating measurement manuals, specification documentation as needed. • Member of the Safety Engagement Team. Show less • Coordinate oil movements and batch changes on Tank Farm in the most efficient manor to meet established specifications, and to ensure effective commodity segregation and quality• Timely generation of Custody tickets and all paperwork and system updates associated• Communicate with customers on a regular basis in regards to deliveries and receipts • Strive to achieve positive measurement standards by analyzing and correcting internal issues• Accurate measurement, sampling, operations, and custody transfer of various crude oil types being gathered and transported; following measurement manual procedures and guidelines • Ensure integrity of pipelines within the Tank Farm by continuously monitoring and observing tank farm activities via SCADA, Fuels Manager, and physical inspection• Gain/Loss crude oil measurement, via efficient reconciliation of a system/segment line balance, system utilization, and quality control• Ensure Tank Farm is secure 24/7 and report any suspicious activity to management and local authorities • Communicate on a regular basis with Houston Control Center and Scheduler• Assist coworkers at any time, and encourage a positive work environment and open lines of communication Show less • Responsible for Station maintenance and construction related projects in South Region.• Assist Construction Lead in daily maintenance and construction duties.• Assist in supervision and safety of contractors on site.• Specialized focus on DRI paperwork and proper completion of Regulated and Non-Regulated projects in a timely manner for the South Region.• Multi-tasking via numerous computer programs on dual computer screens.• Ensure safety and security of all stations where work is being conducted.• Communicate with Control Center prior to any change in MOV position for strainer cleaning and other maintenance.• Temporary Employee via Global Personnel from 11/2018 to 4/2019 Show less

  • Gain Loss Analyst

    Aug 2022 - Jun 2023

  • Station Operator

    Sept 2019 - Aug 2022

  • Construction and Maintenance Tech

    Nov 2018 - Sept 2019
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  Energy Transfer

  Jun 2023 - Sept 2024

  Analyst - Measurement Balance - Crude Measurement Data Services

  • Centurion Pipeline was acquired by Energy Transfer in May 2023. • Oversee/review measurement gain/loss issues throughout the company's crude oil pipeline system, which involves appx 3,000 miles of active pipeline. • Trend over/short for all regions within the company and provide data on all systems to historically track systems run. • Develop trending spreadsheets/reporting. • Interface with regional measurement teams on a frequent basis to review measurement concerns and to investigate problems. • Report issues to Regional Managers/Measurement Team. • Bi-Weekly Gain/Loss reporting. • Work closely with field to reconcile any issues. • Track Net/Gross throughput and gain/loss. • Review/monitor meter ticketing, proving's, S&W, inventory, and other measurement information each week/month for all regions. • End of month gain/loss reconciliation with Pipeline Accounting. • Organize and facilitate EOM meeting with Operations and Senior Management to review gain/loss results. • Account for gross and net over/short and identify and resolve measurement concerns. • Work closely with Measurement Advisors to resolve issues with meter tickets, and proving's not meeting company standards. Show less