Candida Lavin

Experience

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  Office Angels

  Sept 2000 - Nov 2002

  Temps Consultant Managing a perms desk.

  • Recruitment Consultant

    Mar 2001 - Nov 2002

  • Recruitment Consultant

    Sept 2000 - Feb 2001
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  Pertemps

  Feb 2003 - May 2006

  Branch Manager
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  Adecco UK

  Jul 2006 - May 2010

  Responsibility for multiple national accounts across the UK, building new realtionships and identifying new opportunities, client relationship management and stakeholder governance. Managing workforce supply whilst delivering against SLA's and maintaining operating profit. Managing onsite contract teams, HR and recruitment. Contract Manager for GE Capital and then Santander. Overall responsibility of the on-site teams, Recruiters and HR Managers looking after a workforce of 750 temps. Ownership of the P&L and delivery against SLA's.

  • National Account Manager

    Nov 2007 - May 2010

  • Contract Manager

    Jul 2006 - Nov 2007
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  Manpower UK

  May 2010 - Dec 2018

  Operational leadership of both UK & EMEA National Accounts. Strategic operational planning and implementation of key operational objectives. Financial and tactical objectives. Budget and expense management. Contractual SLA achievement. Client relationship management and development. Business Development.Managing multiple account teams to drive Key stakeholder governance, Monthly operational business reviews with key stakeholders, project management, HR management, Compliance management and to drive advisor performance across the accounts. Show less Operational leadership of 3 large Public Sector Accounts. Strategic operational planning and implementation of key operational objectives. Financial and tactical objectives. Budget and expense management. Contractual SLA achievement. Client relationship management and development. Framework management and relationship management. Business Development.Managing onsite and central operational teams to drive Key stakeholder governance, Monthly operational business reviews with key stakeholders, project management, HR management, Compliance management and to drive contingent workforce performance across the accounts. Show less Operational leadership of the Global Services Business within a telecommunications company. Strategic operational planning and implementation of key operational objectives.Financial and tactical objectives. Budget and expense management. Contractual SLA achievement.Contract team Management, Key stakeholder governance, Monthly operational reviews with key stakeholders, HR management, Compliance management, Managing external relationships with the CWU. Drive advisor performance across the business. Show less

  • UK & EMEA Account Manager - RBS

    May 2014 - Dec 2018

  • Sector Manager Central Delivery Team (mat cover)

    Apr 2017 - Apr 2018

  • National Account Manager - Public Sector

    Feb 2013 - Aug 2014

  • Operations Manager - BT

    May 2010 - Mar 2014
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  Manpower

  Jan 2017 - Dec 2018

  UK Account Manager - Birmingham City University

  Responsible for the Implementation of this new contract with BCU offering an on-site delivery model. Responsible for the account management, project management and delivery team. Key focuses being strategic development of the client relationships, ensuring exceptional operational delivery, developing opportunities and managing the P&L.

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  Blue Arrow

  Jan 2019 - now

  Senior National Accounts Director

  Responsible for owning and growing a portfolio of National Account business by playing a senior role in the development of strategic customer relationships, by leading the creation and delivery of customer retention programmes, and developing, selling and implementing fit for purpose bespoke solutions to customer opportunities. To lead National Account team initiatives to build and deliver an exceptional customer experience and aim to exceed targets through promise based leadership and mentoring of the National Accounts team and branch network. To ensure that company values are reflected in every activity. To support and deputise for the Head of National Accounts.Key responsibilities include:Develop productive strategic relationships.Support and coach the National Accounts team in development of customer relationships.Understand, support and develop client strategies and account plans.Identify and lead new sales opportunities.Produce and manage key stakeholder governance plans.Recruit, manage, train and motivate direct reports.Act as a primary support to the sales team.Manage costs whilst ensuring optimum service delivery and GP conversion as well as long term development and growth.Take responsibility and ownership of organisational decisions particularly in the Head of National Accounts absence which directly impacts people, processes and overall service delivery.Influence and manage change across the NA Team, ensuring this is embraced at all levels through effective communication and the adoption of a promise based culture.Maintain high levels of staff satisfaction through effective management and adherence to the people agenda. Implement people solutions.Design new processes and introduce innovations and best practiceOvercome objectives in order to implement and drive change positively. Show less