Shabrina Shafira

Experience

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  Utan Kayu Obgyn Clinic

  Sept 2020 - Feb 2021

  Administration

  • In responsibility of all financial records and administration.• Journalize daily transactions, bookkeeping, analyses, and account reconciliations, as well as being accountable for assisting with monthly close activities.• Handled for a weekly and monthly financial report.

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  PT Puncak Lembah Hijau

  Mar 2021 - Jul 2021

  Admin Invoice

  • Checking daily invoice updates, managing incoming payments, and properly entering them into the system are all part of the job.• Input all invoices, daily transactions, and bank statements into The Accounting Web System, and do other activities as needed.

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  PT. Jaring Synergi Mandiri

  Jul 2022 - Mar 2023

  Akulaku Livechat Agent

  • Working under PT. Akulaku Silvrr Indonesia, Responsible for Handled each and every Live Chat request. Resolved complex customer issues, escalating as needed to guarantee quick and effective resolution. • Handled 120 chats each day in a very busy environment, with an average handling time of less than 2 minutes per chat. To ensure customer retention and satisfaction.• Maintained an up-to-date knowledge of the company's operations and product knowledge, ensuring customer inquiries were responded to efficiently and in accordance with applicable requirements.• Inputting relevant data for each customer, such as customer names and phone numbers, into customer care software. Show less

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  PT Bank DKI

  May 2024 - now

  Customer Service Operational