Rafikul Islam, Ph.D.

Experience

• 

  Texas Tech University

  Sept 2015 - May 2021

  Research Assistant

  • Independently completed 5 numerical simulation projects.• Developed preprocessing and post-processing algorithms for performing molecular simulations.• Co-developed nanoparticle rheology technique for measuring mechanical properties of soft materials, resulting in 2 collaborations and 3 manuscripts.• Designed polysulfone supported polyacrylate membranes for separating organic mixture, produced 1 journal publication.• Block copolymerization of membranes improved the efficiency of polyacrylate membranes, yielding 1 manuscript.• Investigated the effect of nanofiller on transport properties of epoxy nanocomposites, contributed to 1 book chapter.• Identifying suitable antidiabetic medications for COVID-19 patients in collaboration with experimental group resulted in a $160 K NSF grant.• Co-developed ion-pairing mechanisms in ionic liquids using thermodynamic models and MD simulations.• Incorporated Machine Learning techniques to tune force field parameters and predict the ability of ionic liquids to capture carbon dioxide, generating 2 manuscripts.• Mentored 2 PhD students to investigate hydrogen degassing behavior in carbon fibers and salt adsorption mechanism in capacitive deionization process, resulting in 2 manuscripts. Show less

• 

  Rescale

  Aug 2021 - Mar 2022

  HPC Support Engineer

  • Provided customer consultation on hardware selection for specific applications, including debugging application workflow issues in cloud environments (AWS, GCP, Azure), Linux scripting, and software licensing. • Benchmark the performance of a specific application workflow using hardware (CPU vs GPU hardware, low memory vs high memory hardware) from different cloud providers.• Collaborated with engineering, product, and HPC engineering teams to fix platform bugs, debug user issues--license port setup, install new software.• System administrator to monitor cluster health and workflow, set up customer accounts and budgets. Show less

• 

  Salesforce

  Mar 2022 - now

  Senior Technical Support Engineer

  • Troubleshoot and resolve customer issues for Salesforce Service Cloud products with high customer satisfaction.• Collaborate with engineering and product teams to escalate and resolve product bugs, ensuring timely fixes and improved user experience.• Provide best practice recommendations across Salesforce Sales and Service Cloud products tailored to customer solutions, enhancing system utilization and service efficiency.• Develop customized demo solutions for Salesforce Cloud products based on customer requirements, effectively showcasing system capabilities and driving client engagement.• Train new Support Engineers and developed troubleshooting tools, enhancing team efficiency and improving issue resolution processes, create knowledge base articles. Show less