Chamudith P.

Experience

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  Naturub Group Of Companies

  Dec 2020 - Jun 2021

  Business Analyst Intern

  I played a key role in analyzing, documenting, and improving business processes while bridging the gap between business needs and IT solutions.My responsibilities included gathering and defining requirements, working closely with stakeholders, and ensuring the successful implementation of ERP system enhancements.I collaborated with end-users to document business needs, prepared System Requirement Specifications (SRS), and worked with the IT team to design solutions that improved efficiency. By analyzing current operations, I created detailed process maps using Bizagi Modeler and MS Visio, helping to streamline workflows and identify areas for process re-engineering. I actively engaged with multiple departments, including production, planning, sales, and quality control, to collect data and translate business challenges into structured technical solutions.I contributed to the development of the production planning module by gathering requirements, identifying inefficiencies, and implementing automated solutions that enhanced manufacturing workflows. I was also involved in lean management initiatives, using data visualization tools such as Excel Pivot Charts and Value Stream Mapping (VSM) to drive process improvements. Additionally, I coordinated closely with software developers, ensuring that functional requirements were properly understood and implemented within the ERP system.Beyond technical contributions, I provided user training and demonstrations, helping employees adapt to system updates and new functionalities. I actively participated in steering committee meetings, offering insights to support strategic decision-making. Additionally, I engaged in data recovery efforts, ensuring data integrity during migrations. My adaptability and eagerness to learn allowed me to take on diverse responsibilities, including providing technical support and assisting in software development during urgent situations. Show less

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  Virtusa

  Nov 2021 - Jan 2024

  Software Quality Assurance Engineer

  I contributed to high-impact projects such as Johnson & Johnson’s EHR System, Depuy Synthes System, and Google Vovo Automation Project. I was responsible for validating patient data workflows using Swagger and REST APIs in the Johnson & Johnson EHR system, ensuring data synchronization and stability. I performed functional, integration, and regression testing on various system modules, identifying and tracking defects using JIRA for streamlined resolution. In the Depuy Synthes System project, I collaborated with cross-functional teams to refine business requirements, execute test cases, and document results for high-quality software releases.For the Google Vovo Project, I developed and executed Selenium-based automation scripts to validate UI functionalities across multiple platforms. I configured and maintained GitLab pipelines for automated test execution as part of the CI/CD workflow, conducted load and stress testing using Apache JMeter, and worked with Docker and Kubernetes for containerized testing. I also collaborated closely with developers and stakeholders in an Agile-Scrum environment, participating in daily stand-ups, sprint planning, and retrospective meetings to align testing efforts with project goals. My expertise extended to XPath implementation for identifying complex web elements.Throughout my tenure, I maintained detailed test execution reports, ensuring clarity in defect documentation and resolution tracking. My proactive approach to problem-solving, combined with expertise in API testing, SQL database validations, and unit testing using JUnit, contributed to robust and high-performing software solutions. Additionally, I earned ISTQB certification, reinforcing my knowledge of software testing principles. With hands-on experience in JIRA, Confluence, and Agile methodologies, I ensured the delivery of high-quality software in dynamic environments. Show less

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  GAUCHO

  Feb 2024 - Jun 2024

  Receptionist

  As a Receptionist at Gaucho, I thrive in a dynamic, high-end hospitality environment, where exceptional guest experiences are at the heart of everything we do. With a passion for service and a keen eye for detail, I ensure seamless reservations, warm welcomes, and smooth departures, creating a lasting impression on every guest.Beyond front-of-house responsibilities, I collaborate with our talented team to drive business optimization, maximize sales opportunities, and embody the Gaucho spirit a blend of professionalism, warmth, and impeccable service. My role allows me to be the first point of contact, ensuring that every guest feels valued from the moment they arrive.At Gaucho, growth is a priority. Through industry-leading training at the Gaucho Academy, I continue to develop my skills in hospitality, teamwork, and service excellence. As a strong advocate for a supportive and inclusive workplace, I believe in fostering positivity, respect, and professionalism at all times. Show less

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  Morrisons

  Jul 2024 - now

  Customer Service Specialist

  My role encompasses overseeing daily store operations, managing opening and closing procedures, and ensuring all operational processes run smoothly and efficiently. Leading and motivating teams is a significant aspect of my responsibilities, where I provide guidance and support to team members, fostering a collaborative and customer-focused work environment. Delivering outstanding customer service is at the heart of my role, as I assist customers with inquiries, resolve complaints, and ensure their shopping experience is seamless and enjoyable.Ensuring compliance with store policies and procedures is essential to maintaining high standards, and I actively monitor adherence to company regulations, health and safety protocols, and best practices. I also utilize technology and equipment efficiently, operating point-of-sale systems, self-checkout machines, and stock management tools to enhance workflow and streamline store processes. Managing stock levels and replenishment is crucial in optimizing availability, and I continuously monitor inventory, restock shelves, and coordinate with suppliers to meet customer demand. Handling emergency situations requires quick thinking and adaptability, as I respond to unforeseen challenges such as equipment malfunctions, customer incidents, or operational disruptions, implementing effective solutions in real-time.Contributing to sales and promotional strategies is another key aspect of my responsibilities, as I support promotional campaigns, ensure accurate pricing, and assist with in-store merchandising to boost sales and enhance the shopping experience. Problem-solving and decision-making play a vital role in my day-to-day duties, as I identify operational inefficiencies and implement strategies to improve workflow, productivity, and customer satisfaction. Building strong customer relationships is fundamental to fostering loyalty and repeat business. Show less