Mohamed Abdelkader

Experience

• 

  Palm Hills Developments

  Oct 2008 - Apr 2013

  Sr. IT Operational Engineer

  • Configure Cisco switches, Access points, creating VLANS, Cisco CM administrator, • Handling intranet web portal, Web Development “Basic Share Point “.• Introduce solutions to minimize Internet and network traffic problems.• Conduct technical sessions about “VLANS and VPN Remote Access methods”.• Managing and Handling 7 Sales Branches 2 of them is abroad.• Trouble Shooting and supporting problems as the resident IT Operational Engineer.• Minimize the number of ticket failures on random audits.• Perform weekly preventative maintenance on VPs & Directors workstations.• Achieve 95% end-user satisfaction. • Internet and Network monitor.• Customer support roles. Show less

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  DMG | Mountain View

  Apr 2013 - Mar 2018

  IT Section Head

  • Supervising IT department responsibilities, activities in DME administration premises and projects. • Managing and Handling all technical support responsibilities for DME administration premises and projects (13 projects all over Egypt).• Creating IT mobilization budget for any new project.• Designing and implementing network , infrastructure, domain and end user equipment for any new project and ensures that the projects is technically operating properly.• Conduct regular visits to projects for preventive maintenance and ensure that all tools are working properly.• Creating domain roles (Active Directory, Anti-Virus, print server).• Managing security surveillance system (NVR-Cameras).• Managing Anti-virus, printing servers and shared folders.• Provides technical support to PC end users. Installs, modifies, and makes repairs to personal computer hardware and software systems, and provides technical assistance and training to system users. • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and user problems referring more complex problems to supervisor or more technical staff.• Perform regular backup for end users data to avoid any loss.• Prepare annual budget for DME technological needs.• Managing all IT department purchases starting from sending the annual needs to the procurement department. Follow up until receiving goods and perform technical inspection for purchased items.• Record all new assets data in ERP system in order to track department’s current assets and manage it efficiently.• Creating weekly report for warehouse department in order to record IT department purchases and assets.• Perform negotiations with vendors to ensure that all the purchased is made with the best prices.• Managing all IT department payments and follow up with finance department until delivering payments. Show less

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  Hassan Allam Properties

  Mar 2018 - Aug 2022

  Digital Transformation & IT Manager
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  Capital Group Properties

  Aug 2022 - Oct 2024

  Head of IT & Digital Transformation
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  اسس | OSUS

  Oct 2024 - now

  Head of IT & Digital Transformation