Cheri Abatangelo, CAPM

Experience

• 

  Serac, Incorporated

  Jun 1986 - Mar 1991

  Office Manager

  Responsibilities included supervision of all administrative and secretarial functions and office personnel. Responsible for hiring full-time personnel; assisted the President and Director of Sales; performed diversified secretarial duties including preparing daily correspondence, proposals and contracts; maintained accurate monthly reports, filing system, travel arrangements and assisted in the purchase of office equipment.

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  LeasePlan

  Apr 1991 - now

  •Provide leadership, guidance and support to manage the day to day activities of a department resulting in timely and accurate implementation process of lease and fleet maintenance products and services to new clients as well as existing clients adding new services.•Manage, coach and mentor a team of Analyst and Administrators to ensure new and existing client transition is smooth and without distribution to the clients and their drivers.•Using project management methodology, developed project plans, checklists, and several implementation documents that allows the team to accurately track the client’s timelines and deliverables.•Developed the Activation Checklist for the team to accurately setup the client’s profiles/parameters within the internal systems.•Developed a quality control verification process to ensure fees and services are setup based on contractual obligations.•Developed and maintain an audit process for existing clients to monitor contractual fee changes and new service enrollments.•Provide expertise in several business project initiatives including, but not limited to, the Client Activation Service Enrollment program for the team to use in setting up new client profiles in the systems. •Lead, coordinate, facilitate client contractual changes to ensure services and fees are in place accurately.•Act as subject matter expert and business owner for several processes.•Coordinates, delegates and assists staff in daily work duties, including answering questions and providing support to ensure efficient and effective delivery of client products and services.•Responsibilities include hiring, staffing, training, coaching and all other areas related to performance evaluations.•Prepare and deliver presentations on the implementation process to clients and prospects including, travel to client destination, when necessary. Show less

  • Manager, Client Onboarding

    Jan 2004 - now

  • Manager, Client Experience

    Jan 1995 - Jan 2004

  • Account Manager, Client Experience

    Apr 1991 - Jan 1995
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  Wheels, Inc.

  Feb 2023 - now

  Manager, Client Onboarding

  Wheels, Donlen and LeasePlan have united under the Wheels brand name.