Hadeer Elshnawy

Experience

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  Careem

  Jan 2018 - Mar 2020

  •Review and update product information in the company's product catalogues. Ensure accuracy of product information, such as pricing, product descriptions, and images. •Coordinate with cross-functional teams, such as product development and marketing, to ensure timely and accurate product information.•Interview the new candidates after collaborating with manager to identify future hiring needs.•Act as a consultant to new hires and help them onboard.•Provide shortlists of qualified candidates to hiring manager.•Build up the team by training them for all work steps.•Create training programs to address skill gaps in employees.•Prepare learning materials for programs. •Develop onboarding programs for new employees.•Auditing and quality check (QC) for all the work of team individually.•Training employees on quality standards and procedures.•Ensuring that products comply with industry standards.•Documenting defects and recommendations for improvement.•Preparing and presenting quality audit reports to team leader.•Assigning team members to quality audits and overseeing their work. Show less •Handle all incoming/outgoing calls of the call center•Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.•Respect and apply company vision, mission and values•Use available methods and tools to develop own skills.•Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings…. etc.).•Keep up-to-date with all the services and products provided by Careem Company•Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s.•Escalate problems, report suspected fraud and provides relevant feedback to the right channels Show less

  • Catalogue Associate at CAREEM Food Dubai & KSA

    Sept 2018 - Mar 2020

  • Customer Service Agent at Careem

    Jan 2018 - Sept 2018
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  Banque Misr

  Sept 2020 - Mar 2021

  Customer Service at Banque Misr

  •Communicating with customers to resolve issues or concerns regarding products or accounts, such as opening new accounts or transferring funds between accounts•Reviewing account statements and other financial documents to ensure accuracy of entries•Providing information about bank products and services to potential clients•Maintaining accurate records of account activity and transactions to ensure compliance with industry standards and regulations

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  Banque Misr

  -

  •Helps clients of the bank with routine financial transactions by making deposits, handling withdrawals and issuing money orders or cashier’s checks to bank customers.•Recording transactions, which involves logging checks and preparing transaction reports•Counting and packaging currency•Reconciling cash drawers•Opening new accounts and helping with loan applications•Exchanging foreign currency•Promoting the bank’s products and services•Keeping customers’ personal information confidential Show less

  • Teller

    Apr 2022 - now

  • Banker

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