Heather Ortiz

Heather Ortiz

Customer service rep

Followers of Heather Ortiz126 followers
location of Heather OrtizHummelstown, Pennsylvania, United States

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  • Timeline

  • About me

    Marketing & Branding | Graphic Designer | Media Communications | Social Media Strategist

  • Education

    • Full Sail University

      2016 - 2017
      Master's degree New Media Journalism
    • Full Sail University

      2014 - 2016
      BS Media Communications 3.91

      Graphic Design, Adobe Photoshop, Adobe Audition, iMovie, Adobe Premier, Final Cut Pro, Keynote, Pages, Logic Pro, Psychology, Math, Public Relations, Social Media Strategy, Technical Writing, Marketing, Project Management

  • Experience

    • Delta Dental

      Jan 2010 - Jan 2010
      Customer service rep

      Call center experiencesAnswer phones and provide excellent customer service to providers and customersAnswer all calls efficiently and effectively

    • Jewelry In Candles

      Oct 2013 - Feb 2015
      Representative

      Taking ordersMaintaining clientsGaining clientsKeeping a high repertoire of the companyProviding any answers to any questions or concernsMarketing

    • Hershey Entertainment & Resorts

      May 2015 - Sept 2015
      Event Staff

      My responsibilities include:Providing exemplary service to guests and team membersMonitor all vehicles and employees entering and exiting venues according to company standard to ensure all are authorizedInspect bags to prevent the introduction of prohibited items into the venuesComplete general security tasksBeing familiar with an assigned section of a facility in order to assist guests.Consistently practice safe work habits including, but not limited to, use of personal protective equipment, lifting and reporting of unsafe situationsMonitoring guest behavior for compliance with event and facility policiesAssisting with post-event clean up and duties including lifting and moving items Show less

    • Project Media Productions

      Jul 2015 - now
      Owner - Freelance

      Branding, Graphic Design, Marketing, Social Media, Customized Invitations

    • Traveling Vineyard

      Feb 2017 - now
      Independent Wine Guide

      I am a currently an Independent Wine Guide with an amazing company, Traveling Vineyard. I am available for home wine tasting events. I get paid to have fun while educating my party attendees on the exclussive wines we carry and what food pairs great with our wine!

  • Licenses & Certifications