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Benny Chen

Benny Chen

Online Customer Service

Followers of Benny Chen239 followers
location of Benny ChenGreater Vancouver Metropolitan Area

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  • Timeline

  • About me

    CFP MDRT

  • Education

    • The University of British Columbia

      2008 - 2013
      Bachelor of Applied Science (B.A.Sc.) Electrical Engineering

      Activities and Societies: Dragon Seed Club, Taiwanese Association, S.U.C.C.E.S.S, Taiwan Chamber of Commerce

  • Experience

    • Craftcity Co.

      Oct 2010 - Oct 2011
      Online Customer Service

      - Experienced in running an e-commerce store using Alibaba platform- Responded to inquiries via emails and messenger to understand customers’ needs and reported them to the manager- Cooperated with co-workers overseas to negotiate with customers and resolve issues when unexpected situations occurred - Managed products on the factory website to ensure product are clearly presented and organized with detailed descriptions to attract business

    • The River Club

      Feb 2011 - Aug 2011
      Front Desk Receptionist

      - Provided customer service to ensure that all club members are able to receive accurate information about the features of the facility - Introduced the facility to walk-in potential customers to increase customer base- Promoted pro shop products to increase sports club revenues - Built and maintained relationships with club members to create a warm and welcoming environment

    • Electronic Arts (EA)

      May 2013 - May 2015
      Embedded QA Analyst

      - Performed technical analysis on Origin (a game distribution software client) including grey-box testing to ensure resulting products match the requirements of the proposed designs- Created test plans to guide black-box testers through testing procedures and examining verification points to ensure features are properly implemented- Composed technical documents and reports such as software feature guides to educate colleagues regarding the features that I was analyzing- Analyzed telemetry data to verify that program events are being tracked by the telemetry server when certain actions are triggered by program users- Delivered in-person and video presentations that showcased new features to other team members- Attended daily meetings to gain synchronized knowledge and provide inputs on project’s features and progresses- Tracked feature development to ensure the information on feature guides were updated and proposed new features would not be in conflict with existing features Show less

    • TORCE Financial Group

      Sept 2015 - now
      Insurance Specialist

      Mutual Funds are available through Global Maxfin Investments Inc.Insurance Products, Segregated Funds, HISA and GIC available through Financial Horizons Group, Global Insurance Solutions Inc, and Wynners Financial Group

    • Global Insurance Solutions Inc.

      Sept 2015 - now
      Insurance Specialist

      Insurance Products, Segregated Funds, HISA and GIC available through Financial Horizons Group, Global Insurance Solutions Inc, and Wynners Financial Group

    • Wynners Financial Group - 威利時

      Sept 2015 - now
      Insurance Specialist

      Mutual Funds are available through Global Maxfin Investments Inc.Insurance Products, Segregated Funds, HISA and GIC available through Financial Horizons Group, Global Insurance Solutions Inc, and Wynners Financial Group

    • Oriental Infotainment - 東方年代

      Jan 2020 - now
      Chief Operating Officer

      https://www.orientalinfo.ca/

    • Global Maxfin Investments Inc

      Feb 2020 - now
      Mutual Fund Representative

      Mutual Funds are available through Global Maxfin Investments Inc.Insurance Products, Segregated Funds, HISA and GIC available through Financial Horizons Group, Global Insurance Solutions Inc, and Wynners Financial Group

    • Financial Horizons Group

      Mar 2021 - now
      Insurance Specialist

      Mutual Funds are available through Global Maxfin Investments Inc.Insurance Products, Segregated Funds, HISA and GIC available through Financial Horizons Group, Global Insurance Solutions Inc, and Wynners Financial Group

  • Licenses & Certifications

    • Qualified Associate Financial Planner™

      FP Canada
      Jan 2020
      View certificate certificate

    • Million Dollar Round Table

      MDRT
      Jan 2020

    • Million Dollar Round Table

      MDRT
      Jan 2021

    • Certified Financial Planner (CFP)

      FP Canada
      Feb 2022
      View certificate certificate

  • Volunteer Experience

    • Social Executive

      Issued by UBC Dragon Seed Connection Student Organization on May 2010
      UBC Dragon Seed Connection Student OrganizationAssociated with Benny Chen

    • Financial Officer

      Issued by Taiwan Chamber of Commerce in BC on Jan 2020
      Taiwan Chamber of Commerce in BCAssociated with Benny Chen

    • Director

      Issued by Taiwan Chamber of Commerce in BC on Jan 2018
      Taiwan Chamber of Commerce in BCAssociated with Benny Chen