John Brito

Experience

• 

  Xerox

  Nov 2012 - Jan 2018

  As a supervisor I had under my responsibility a team of 20 ~ engineers assisting customers all around Canada, USA and Puerto Rico.I was handling their payroll, attendance, performance (KPIs) and all metrics set by the corporation.We were RTS (Remote Technical Support) team for hardware and software issues.From basic trouble shooting to deep LDAP and managed print servers configurations.We were AAA service and customer support. I was leading the Remote Technical Assistance (RCA) training for new technical support engineers and was the Subject Matter Expert when talking about odfice and production Xerox printers.

  • Team Supervisor

    Oct 2017 - Jan 2018

  • SME (Subject Matter Expert)

    Nov 2012 - Jan 2017
• 

  PBS Group Limited

  Jan 2018 - Jan 2021

  Sales Specialist
• 

  Soluciones Tecnologicas Integrales (STI)

  Jan 2021 - now

  Overview:We are a technology solutions provider specializing in networking, access points, sound systems, access control, and other tech solutions for the B2B market in the Dominican Republic.Position Overview:As a Sales Manager I am responsible to drive sales growth, develop strategic business relationships, and manage a high-performing sales partner working specific projects. This role requires knowledge of the technology sector, strong leadership, and the ability to execute sales strategies.Key Responsibilities:1. Sales Strategy and Execution:• Happy to develop and implement sales strategies to achieve targets and expand market share.• Identify and pursue new B2B business opportunities.• Analyze market trends and competitor activities 2. Team Leadership and Development:• Lead and motivate a team of sales professionals.• Conduct performance reviews and provide ongoing training.• Foster a culture of accountability and collaboration.3. Client Relationship Management:• Build and maintain strong relationships with key accounts.• Understand client needs and provide tailored technology solutions.• Ensure high levels of customer satisfaction.4. Sales Operations:• Manage the sales pipeline and forecast performance.• Develop and manage sales budgets.• Collaborate with marketing to develop sales collateral.5. Reporting and Analysis:• Prepare sales reports and present findings to senior management.• Use data to measure sales strategies and make data-driven decisions.• Monitor KPIs and implement corrective actions. Mostrar menos

  • Sales Manager

    Feb 2023 - now

  • Solutions Specialist

    Jan 2021 - Jun 2024