Shamsul Haszri Hashim

Experience

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  Standard Chartered Bank

  Dec 1997 - Dec 2001

  Clerk

  Trade Services CenterVarious duties conducted, which include: - Export Payment, Issuance of Export Bill Collection (EBC), Outwards Bills (OB), Credit Bill Negotiation (CBN) & Credit Bill Collection (CBC) Import, Issue Bankers Acceptance (BA), Trade Loan (TL), Payment & Issuance of Import Bill Collection (IBC), Letter of Credits (LC)All the above assignment could be summarized as involvement with internal and external customer.

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  American Express

  Jun 2006 - Sept 2006

  Credit Analyst

   Credit analysis and manage recoveries of receivable accounts, handling multiple portfolios of personal accounts and multinational corporate accounts. Alert management of potential risk, fraudulent account and provide recommendations to reduce potential loss. Review, process and make decisions on customer requests for increase in credit limit Respond to customer enquiries and provide information on account, services and cross sell American express companion products for example Direct Debit, Auto billing of utility bills. Provide pro-active solutions to customer disputes and accounts reconciliation. Handle return cheque payments and contact customers in a timely manner for replacement. Show less

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  Scope International

  Mar 2010 - Jul 2012

  Exp Hong Kong, Malaysia, Singapore, Gulf Country.Various duties conducted, which include: - Export Payment, Issuance of Export Bill Collection (EBC), Outwards Bills (OB), Credit Bill Negotiation (CBN) & Credit Bill Collection (CBC),  Transfer L/C  661 Report checking and update LODR Report Checking and update Relief staff when they are on leave and m/c, able to work under pressure Been involve is system project inside and outside country. Handling dept social activities i.e. birthday celebration, staff day out, internal reward and recognition etc Being a mentor to a new joiner, provide training material, helping them to set up pc. Raise DSSR if any. DSSR system is meant for online id requisition or to report any technical issue and system error. Every day, without failed, after finishing all my works, before I go back, I will help my colleague who need assistance, to ensure the works/team run smoothly  Handling export payment & misc (i.e. reply message to other bank such as collecting bank and issuing bank) Prepare payment –outgoing payment (via imex system), able to create MT202, FT103 via SAA. DR and CR customer acc (incoming/outgoing payment) Handling in sending query or tracer to other bank asking them to provide more details or reply to any message sent to us (other bank inquiry) Payment related, prepare manual voucher. Fax rate Signature verification Show less Various duties conducted, which include: -Project Test Delivery Identify issues in requirements, design specifications, application architecture and product documentation. Develop test specifications based on various requirement documents within schedule constraints. Develop test bed and verify test environments (based on project requirements). Perform functional and technical test execution activities (automated testing, where applicable) as per project engagement. Constant communication and follow up with various stakeholders during test planning and execution phases. Log software application defects (in standard defect management tools) and track it to closure. Report and update test status promptly and accurately. Process and Compliance. Good understanding and able to apply test processes laid down within GTM, and/or standards as defined by project and SCB. Comply with the software quality management practices and policies (defined by QMF). Customer and Service Focus. Responsive to customer and project needs, as well as managing customer expectations. Establish a close working rapport with project team to understand issues and risks underlying the project. Show less

  • Senior Global Operation Officer

    Jan 2002 - Jul 2012

  • Testing Engineer

    Mar 2010 - Oct 2010
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  Al Rajhi Bank

  Oct 2014 - Mar 2017

  Relationship Manager - Trade Sales

  Bring new customers with fee based income from Trade Finance, source new Trade Finance transactional accounts, while ensuring adherence to Banks policies, ethics and code of conduct.• Carry out all tasks ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service to both external and internal customers and adhering to all appropriate process and procedures.• Achieve budgeted sales and service targets within acceptable risk standards. • Oversee that all administrative and control aspects pertaining to the portfolio are accurately and timely undertaken by the RMs.• Source new Trade Finance transactional accounts ;• Increase fee based income from new/existing customers from Trade Finance.• Ability to structure Trade Transactions and provide solutions to customers. • Increase Trade Finance limit Utilization by calling/visiting customers understanding their requirements and providing solutions. • Joint calls with RM’s and Head of Trade Sales for closing deals or transactions.• Bring new customers with fee based income from Trade Finance.• Provide market feedback and competitor analysis in the formulation of new and innovative products. • Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external. • Ensure that the business is booked as per laid down procedures and guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements. • Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements. Show less

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  TMC Solutions Sdn Bhd

  Apr 2017 - Jul 2019

  Personal Financial Consultant

  Sales & Marketing in Personal Loan/Financing1.Consult with clients to determine financial needs and goals and develop growth plans.2.Exceed sales goals for financial product by 10+% each quater.3.Continuously network and build individual client base.4.Promptly resolve customer services issues and answer financial questions.5.Offer detailed, research-based advice on strategies to meet client’s needs.6. Visit and build network with business partners of various sectors. 7. Review, monitoring consistency, recommend and follow-up client applications and documentation. Show less

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  FAZZ Solution

  Jul 2019 - Dec 2023

  Manager of Sales

  Sales & Marketing in Personal Loan/Financing1. Perform Personal loan sales for Fazz Solution.2. Meet customers and explain details about the attractive package of Personal Financing which offered to both Government Servants and Government Link Companies.3. Offer Koperasi’s Personal Financing Exclusive package to Human Resources & Finance Department of major companies.4. Closely monitoring on financing application progress and update customer for the closure, provide guidance and training to new agents.5. Recruiting, training, for new agent, to develop new skill for marketing.6. Monitoring operation control, such KYC Customers, CCRIS, RAMCI, CTOS as up to date. Show less

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  FZS Success

  Oct 2022 - now

  Sales Manager