
Louis Patt
Field Tonmann - Bundesliga

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About me
Versatile Business & Technology Professional: Native German Speaker | Technical Support Lead with a Design Background and Project Management Proficiency | SAP Technology Consultant
Education

Georg-Simon-Ohm-Schule Köln
2007 - 2010Bachelor of Science in Media, TV, and Business ManagementActivities and Societies: Orientation and course registration Core and elective coursework Internships for practical experience Collaborate on media projects Business management courses Sound design workshops Manage casting and voice sessions Collaborative projects Thesis completion Attend industry events Career services utilization Fulfill graduation requirements Completion of a comprehensive program focusing on various aspects of media design, covering technical and creative fields within AV media companies and broadcasters. Training encompassed skills in technical troubleshooting, equipment configuration, image production, post-production, and television broadcasting. Graduates from this program are equipped for roles including production/assistant director, manager, EB technician, editor, camera assistant, and various technical positions in digital… Show more Completion of a comprehensive program focusing on various aspects of media design, covering technical and creative fields within AV media companies and broadcasters. Training encompassed skills in technical troubleshooting, equipment configuration, image production, post-production, and television broadcasting. Graduates from this program are equipped for roles including production/assistant director, manager, EB technician, editor, camera assistant, and various technical positions in digital technology, animation, and film. Show less

The District Government in Cologne
2005 - 2006University of Applied Sciences Entrance Qualification (with honors) Media DesignSuccessfully completed a specialized University Entrance Qualification program in Applied Sciences, focusing on practical applications in audio-visual production. Applied theoretical knowledge to diverse projects, including TV production, DVD synchronization, and movie trailer editing. Proficient in mixing and mastering, enhancing audio quality across various media. Expertise demonstrated in post-production processes, movie dubbing preparation, and sound design. Led casting efforts for dubbing… Show more Successfully completed a specialized University Entrance Qualification program in Applied Sciences, focusing on practical applications in audio-visual production. Applied theoretical knowledge to diverse projects, including TV production, DVD synchronization, and movie trailer editing. Proficient in mixing and mastering, enhancing audio quality across various media. Expertise demonstrated in post-production processes, movie dubbing preparation, and sound design. Led casting efforts for dubbing roles, managing actor scheduling for voice recording. Utilized organizational skills for efficient recording sessions. Hands-on experience in mastering sound design for immersive audio experiences. Collaborated in diverse teams, refining interpersonal and communication skills. IHK-Koeln awarded qualification attests to a strong academic foundation and practical expertise in applied sciences, particularly in audio-visual production. Show less

Gesamtschule Kürten, NRW
2003 - 2005**General qualification for university entrance**The "Fachhochschulreife" obtained from a Gymnasium or Gesamtschule in Germany is commonly referred to as "Abitur." The "Abitur" is the general qualification for university entrance and is earned after completing the upper level of secondary education, typically after 12 or 13 years of schooling.In Germany, students attend different types of secondary schools, including Gymnasium (which is more academically oriented) and Gesamtschule (which is a comprehensive school offering different… Show more The "Fachhochschulreife" obtained from a Gymnasium or Gesamtschule in Germany is commonly referred to as "Abitur." The "Abitur" is the general qualification for university entrance and is earned after completing the upper level of secondary education, typically after 12 or 13 years of schooling.In Germany, students attend different types of secondary schools, including Gymnasium (which is more academically oriented) and Gesamtschule (which is a comprehensive school offering different educational tracks). Regardless of the type of school, upon successful completion of the upper level, students receive the "Abitur" certificate, which qualifies them for admission to universities in Germany. Show less

Blue Valley West High School, Overland Park, Kansas
2002 - 2003Blue Valley West High School Diploma (with honors)- Completed comprehensive high school curriculum with a focus on [mention any specific concentrations or honors].- Demonstrated proficiency in core academic subjects, including [list relevant subjects].- Engaged in extracurricular activities, showcasing leadership and teamwork skills.- Graduated with honors/[mention any specific honors or awards received].- Developed strong communication, critical thinking, and problem-solving skills through coursework and projects.-… Show more - Completed comprehensive high school curriculum with a focus on [mention any specific concentrations or honors].- Demonstrated proficiency in core academic subjects, including [list relevant subjects].- Engaged in extracurricular activities, showcasing leadership and teamwork skills.- Graduated with honors/[mention any specific honors or awards received].- Developed strong communication, critical thinking, and problem-solving skills through coursework and projects.- Actively participated in [mention any noteworthy clubs, sports, or organizations]. Show less

Blue Valley West High School
2002 - 2003
Experience

Rt1.tv
Jan 2009 - Jan 2012Field Tonmann - Bundesliga
RTL
Jan 2009 - Jan 2011Kamera / Ton Assistent - Urlaub Reporter
Jan 2010 - Jan 2011Kamera / Ton Assistent - Redbull Air Race
Jan 2010 - Jan 2011Kamera / Ton Assistent - Formel 1
Jan 2009 - Jan 2011Kamera / Ton Assistent - Klitschko Boxen
Jan 2009 - Jan 2010

RaZTV - Multimedia TV Produktion GmbH
Jul 2010 - Aug 2010Kamera / Ton Assistant
Aug 2010 - Aug 2010Field Tonmann
Jul 2010 - Aug 2010

RaZTV - Multimedia TV Produktion
Aug 2010 - Aug 2010Kamera / Ton Assistent
24/25 TV Film Productions
Sept 2010 - Oct 2010Kamera / Ton Assistent - Deutschland Sucht den Superstar
Oct 2010 - Oct 2010Kamera / Ton Assistent - Popstar
Oct 2010 - Oct 2010Kamera / Ton Assistent
Oct 2010 - Oct 2010Kamera / Ton Assistent
Oct 2010 - Oct 2010Kamera / Ton Assistent
Oct 2010 - Oct 2010Kamera / Ton Assistent
Sept 2010 - Sept 2010

Marokkanischen Kultur und Erziehungsvereinsgebaeude
Mar 2011 - Aug 2011Tonmann / Techniker - Installation der Akustiktischen Anlage
24/25 TV Film Productions
May 2011 - May 2011Kamera / Ton Assistent - X Factor Germany
Atfaluna-Verlag
Jul 2012 - Jul 2012Tonmann inklusive Tonstudio Benutzung
99names design GmbH Filmproduktion
Jul 2012 - Jul 2012Tonmann inklusive Tonstudio Benutzung
Beard Brothers BBQ
Feb 2013 - Jul 2016Co-Founder / CEOCo-founded and led a successful enterprise, managing operations and business development in Kuala Lumpur.

Han Su Rii Kimchi
Feb 2013 - Jun 2015Small Business Advisor
Retail Diapers Business
Mar 2013 - Sept 2015Business Owner
Freelance
Jul 2016 - Dec 2019German Speaking Educator & Virtual Assistant- Developed and managed educational content in German, aiding virtual assistant services.- Demonstrated adeptness in versatile roles, contributing to a wide array of client needs.

DFO Global Performance Commerce
Dec 2019 - Oct 2020German Speaking Customer Support / Trainer- Managed customer support, aiding premium and business pro clients globally with escalated technical issues.- Supported users in platform integration, organization management, and policy administration.- Oversaw escalations and debugged technical issues across front and back-end systems.

DocuSign
Nov 2020 - Nov 2023I was in charge of case monitoring for the German and English teams. Coached the experts using the GROW and SMART model. Created action plans for the experts to improve their performances. Prepare refresher presentations for the experts and conduct calibration sessions for the entire support management team to improve overall team performance. For the German language, I was in charge of scanning and conducting final language evaluation interviews with possible experts throughout the company.- Led case monitoring and coached teams in German and English, implementing GROW and SMART models to enhance performance.- Orchestrated action plans, conducted calibration sessions, and contributed to improving overall team performance.- Spearheaded scanning and conducted final language evaluation interviews for potential experts. Show less
German Speaking Tier 2 Technical support (Global Escalated support)
Aug 2021 - Nov 2023German Speaking Quality Assurance Quality Control
Apr 2021 - Nov 2023German Speaking Customer Support
Nov 2020 - May 2021

LucaNet
Jun 2024 - nowSupport ConsultantAs a Support Consultant at LucaNet, I ensure our clients achieve optimal performance with our financial software solutions. My responsibilities include:1. Client Assistance: I address and resolve client queries and technical issues, offering guidance on software functionalities to ensure effective use for financial reporting and planning.2. Problem Solving: I diagnose and resolve complex technical issues by understanding user environments and collaborating with the development team to address any software bugs or needed enhancements.3. Training and Onboarding: I conduct training sessions and workshops for clients, create user guides, and offer personalized support to help clients leverage the full capabilities of LucaNet’s software.4. Documentation and Reporting: I maintain comprehensive documentation of client interactions and resolved issues to build a knowledge base for improving future support processes.5. Feedback Loop: I act as a bridge between clients and the development team, providing valuable feedback to improve and refine LucaNet’s software based on user needs and suggestions.6. Proactive Support: I engage in proactive activities like monitoring system performance, conducting regular check-ins with clients, and suggesting best practices.7. Collaboration: I work closely with other departments to ensure a cohesive approach to client support and satisfaction.Through these activities, I help clients use our financial software effectively, driving their success and satisfaction with LucaNet's solutions. Show less
Licenses & Certifications

CSS Fundamentals Course
SoloLearnMar 2018- View certificate

Diploma in Fitness
Fabulous Body IncDec 2018 - View certificate

Diploma in Weight Loss
Fabulous Body IncDec 2018 - View certificate

Advanced Diploma in Fitness
Fabulous Body IncJan 2019 - View certificate

Diploma in Meditation
Fabulous Body IncJan 2019 - View certificate

Intro to Programming Nanodegree
UdacityMay 2017 - View certificate

Diploma in Yoga Training
Fabulous Body IncJan 2019 - View certificate

Diploma in Nutrition
Fabulous Body IncDec 2018 - View certificate

Diploma in Health & Wellness
Fabulous Body IncJan 2019 
HTML Fundamentals Course
SoloLearnMar 2018
Languages
- geGerman
- enEnglish
- arArabic
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