DJ Moody

Experience

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  American Diabetes Association

  Nov 2004 - Nov 2007

  Associate Manager

  The ADA is a leading organization fighting diabetes and its consequences, and helping those affected by this disease.Responsibilities & Achievements:• Organized two community walks, increasing participation by 60% and fundraising revenue by 42%.• Led an educational fundraising event in Oregon schools, increasing program participation by 300%.• Built and developed teams of the volunteers and sponsors necessary for event success.• Coordinated vendor relationships including seeking and processing bids, negotiating terms and ensuring successful execution of services. Show less

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  InsideTrack

  Apr 2008 - Nov 2015

  Operations Management

  InsideTrack is the nation’s premier provider of coaching services designed to enhance and improve higher education outcomes for prospective and enrolled students.Responsibilities and Achievements:• Managed multiple high priority projects spanning all functions and levels including new and existing client service design and implementation, development of a comprehensive sales process, and internal roll out of the Zendesk helpdesk system.• Led teams serving higher ed institutions including New York University, Arizona State University and the University of Redlands to produce desired outcomes, including year over year increases of more than 10% in student success measures, retention and prospective student conversion.• Provided needs assessment and solutions recommendations to client institutions leading to overall improvement of the student experience. Results include reducing average response time from 5 business days to 36 hours and the development of a Student Success Manager position to facilitate support across enrollment and advising functions.• Mentored multiple employees regarding performance and leadership many of whom have become successful leaders and managers in their own right. Show less

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  Brandman University - Chapman University System

  Nov 2015 - Mar 2021

  Enrollment Systems Analyst

  Provide data analysis, reporting, and research to the Enrollment Services department, aiding in the management of enrollment processes. Tools include Salesforce reports and dashboards, Einstein Analytics, SQL, and Excel.The primary Salesforce subject matter expert for Enrollment Services, providing system development, training, and consultation services for a variety of teams. - Application development and management - Projects include custom quality assurance and staff management apps - Tools utilized for app development: Lightning App Builder, automation via Flow and Process Builder, Flow Builder, custom report types, validation rules, dynamic page layouts, Einstein Analytics dashboards, and links to external systems. - Develop and deliver training and ongoing support for all aspects of Salesforce - Partner with external service providers to ensure smooth integration with SalesforceDefine, manage and develop projects, including cross-functional efforts to improve student communication, admissions processes, data cleanliness, and operational efficiency.Maintain, enhance, and act as the primary point of contact for software systems and data used by all of Enrollment Services including enrollment funnel data housed in Salesforce and SQL databases, as well as dialer and SMS systems. Show less

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  Robots and Pencils

  Mar 2021 - now

  Senior Client Strategy Analyst