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Rita Laungani

Rita Laungani

Customer Service Manager

Followers of Rita Laungani53 followers
location of Rita LaunganiSunnyvale, California, United States

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  • Timeline

  • About me

    Customer Service Manager at Deepak Travels CA

  • Education

    • MMK College

      -
      Diploma in Commerce/Accounting

  • Experience

    • Deepak Travels CA

      Oct 1999 - now
      Customer Service Manager

      Customer relationship and sales managementCustomer travel reservation - ticketing, hotel and car booking using Sabre travel toolsCorporate customer with travel reservationNew employees customer service based orientation

    • Air India / Pacific Aviation

      Jan 2016 - Dec 2016
      Customer Service Executive

      Assisted Air India travelers with airport ticketing.Daily sales reporting for tickets issued, upgrades, excess baggage and other sale.Communicated with Air India customers to assist with reservations and to resolve other customer issues.Successfully handled irritated customer situations. Handled flight cancellation / delay situationsManaged arrivals / departure of VIPs and lead flight departure team at airport.Assisted with preflight preparation.

    • Electronics Retailer

      Jan 2017 - now
      Customer Service Supervisor

      Store opening / closing operations, safe & cash handling, and customer service staff managementManaged customer sales, checkout and online orders.Successfully handled irritated customer situations.

  • Licenses & Certifications

    • Sabre Travel Network certification

      Sabre Travel