Santana Ung

Experience

• 

  Home Loan Funding

  Jan 2002 - Jan 2004

  Loan Officer & Processor

  • Assessed and reviewed financial rate sheets to determine client monetary standing and needs and sold loans to qualified residential owners across a multi-state platform to drive business and customer satisfaction.• Assisted loan processors in opening escrows, ordering required documentation, fulfilling terms and conditions, and reviewing liens on properties to guarantee the seamless execution of loan processing.

• 

  Fidelity National Financial

  Jan 2004 - Jan 2006

  Trustee Sales Guarantee Typist

  • Consistently performed quality assurance assessments, reviewing the Trustee Sales Guarantee paperwork and deciphering document language to ensure adherence to county standards.• Leveraged customer service and prompt communication skills to build and maintain robust relationships with vendor, allowing the opportunity to successfully guide them through the title process.• Oversaw the execution of all required title work, identifying outstanding lien payments, managing reconciliations, and filtering out unnecessary documents to drive optimal process efficiency. Show less

• 

  UTLS Default Services ( formerly LandAmerica OneStop DS)

  Jan 2006 - Jan 2011

  JLA Escalated Auditor | Title Searcher | Assistant Asset Manager

  • Utilized multitasking capabilities to identify and interpret client needs while simultaneously coordinating with high-value vendors to ensure all parties are satisfied with title stipulations and closing agreement.• Oversaw completion of all necessary quality assurance assessments, identifying incumbrances attached to the previous owners account to clean the title and eliminate potential closing obstacles.• Coordinated with clients and vendors to determine value of collateral items, assessing the potential revenue and deciding whether or not to move forward with an auction sale to increase profit.• Monitored market for large payout opportunities, identifying properties to bid on that would allow the company to positively flip the investment and meet the desired comparable monetary amount.• Collaborated with a team of auditors and asset managers to develop and implement streamlined workflows and held responsibility for educating staff and supervisors on enhance standard operations procedures (SOPs). Show less

• 

  BLB Resources, Inc

  Jul 2011 - Jul 2021

  Reconciliation Specialist III, Closing Lead

  • Functioned as the liaison between HUD and escrow management to successfully represent clients throughout the closing process, resulting in consistently hitting 70% occupancy and 65% financing requirements.• Spearheaded implementation of several process improvements including reviewing housing demand sooner to increase speed of contract completion, reduce error, and result in cost savings of over $240K.• Facilitated quality assurance auditing, interpreting title documents, resolving conflict, and running exception reports for required inspections, to ensure adherence to required closing guidelines and mitigate legal risk. • Employed extensive leadership capabilities, managing a well-developed team in reviewing and preparing all necessary preliminary documents to ensure seamless closing of HUD properties.• Reviewed and analyzed Work in Progress (WIP) reports to identify areas of operational inefficiency, appropriately delegate workload, and streamline processes to drive optimal daily project completion.• Leveraged interpersonal skills to build robust relationships with clients, gaining their trust while guiding them through a seamless closing process to drive customer satisfaction and retention. Show less

• 

  Radian

  Jul 2021 - Jun 2023

  Closer
• 

  Pacific Rim Capital, Inc.

  Apr 2023 - now

  Funding Manager