Jon Fingers

Experience

• 

  Intercard Inc

  Aug 2011 - Aug 2014

  Customer Support Engineer

  • Provided customer service by responding to customer’s phone calls and emails to support system.• Windows System Administrator: procuring and maintaining infrastructure, hardware, subject matter expert on Windows servers.• MSSQL Server DBA: created backup plans for hosted customer's databases, performed query tuning, created reports from SQL database using complex T-SQL utilizing stored procedures and multiple tables.• Provided on-site service and support at customer locations to commission system and facilitate training.• Developed multiple C# application to automate manual processes.• Researched, implemented and configured the company’s first Help Desk ticketing software.• Created and implemented plan to virtualize hosted customer servers. Show less

• 

  Connectria, a LightEdge Company

  Aug 2014 - Apr 2015

  Data Protection Engineer

  • Managed backup environment for approximately 3,500 servers using a combination of Commvault, TSM, Veeam and AWS. • Planed and implemented audit procedures for backup environment.• Created custom reports and scripts in Commvault SQL Server database and in-house MySQL database for ticketing system.• Developed application to create custom reporting for Commvault using C# and stored procedures.• Developed complex T-SQL scripts to automate weekly tasks which saved dozens of hours of time and hundreds of human actions per week. Show less

• 

  Charter Communications

  Apr 2015 - Sept 2021

  • Successfully lead team’s transition to work from home during COVID pandemic while continuing to maintain high levels of productivity. • Continued to maintain consistent communication to both management and to the team during transition.• Worked with business partners to understand data needs and translate and disseminate requests to the team to be developed.• Built resource and project plans to ensure efficient resource usage.• Continued to coach team members to improve development and communication skills.• Continued to be SME and lead architect of Subscriber Reporting team responsible for delivery of over 100k individual metrics to Essbase each month to be used in business planning and external reporting. Show less • Architected, developed and managed month end feed from BI to Essbase. • Responsible for BI fiscal month end reporting for Business Planning department.• Acted as subject matter expert for Essbase statistics across the enterprise.• Responded quickly to ad hoc requests where speed and accuracy are required (legal, government, regulatory, etc).• Collaborated with other BI team members to solve complex problems that spanned multiple business units.• Worked with business users to define requirements and scope for new reports and Essbase statistics.• Experienced in building complex stored procedures, dimensions, facts and ad hocs.• Migrated reporting to new data warehouse from legacy systems. Show less

  • Manager BI Subscriber Reporting (New Development)

    Nov 2019 - Sept 2021

  • Business Intelligence Team Lead

    Feb 2019 - Nov 2019

  • Sr. BI Developer

    Jul 2017 - Feb 2019

  • BI Developer

    Apr 2015 - Jul 2017
• 

  Daugherty Business Solutions

  Sept 2021 - now

  o Developed script to allow for automated movement of Quicksight objects from one environment to another allowing for major development work to be easily moved from development to production quickly, saving many hours of manual labor per development effort.o Designed and implemented major overhaul of main data mart used for the team’s most active dashboard. Added additional logging and error handling to SQL and Python integrations, decreased runtimes of scripts and procedures and improved the data mart’s handling of new scoring methods. New scoring “domains” now added automatically instead of needing hundreds of small manual updates.o Created custom error handling for SQL Server and AWS to properly handle failures in SQL Server procedures. Show less

  • Sr. Consultant

    Jan 2022 - now

  • Consultant

    Sept 2021 - Jan 2022