John Gutweniger

Experience

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  AT&T

  May 1991 - Oct 2004

  Associate Manager

  Multiple management positions within sales, credit card fraud investigation, billing, methods and procedures, and local network services provisioning. Served on various teams responsible for decision making and troubleshooting. Extensive experience working with various internal departments as well as vendors and other external partners. Key contributor in developing performance objectives, methods and procedures, and overall business unit guidelines for new Local Network Services venture. Past member of Orange Technical Education center’s “Customer Service Academy”. Show less

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  Farmers Insurance Group of Companies

  Feb 2005 - Apr 2017

  Direct Sales Manager

  Managed up to 100 licensed Sales Agents and 8 supervisors responsible for the sales of new business personal lines insurance policies. Assisted in recruiting, selecting, and on-boarding new employees. Developed project and growth strategies to accomplish 110% goal attainment year over year. facilitated meetings, developed and delivered training, and provided developmental coaching on an ongoing basis. Liaised with internal partners within Finance, Marketing, Underwriting, and Quality Assurance to ensure company goals were met in those areas. Collaborated with external vendors and business partners to implement pilots within business unit to support corporate growth. Show less

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  AmONE

  Jun 2017 - now

  Senior Operations Manager

  Manage 20 Client Service Agents charged with facilitating new business and handling existing clients seeking assistance with financial products. Developed bonus plan and production goals to assist in measuring productivity and rewarding performance achievements. Introduced persuasion techniques to promote new business growth. Oversaw Quality Assurance team responsible for performing quality monitoring on Sales calls. Collaborated with Sales production Managers to assist in coaching and training to improve quality results. Show less