Experience

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  David langon construction

  Jun 2015 - Aug 2017

  Construction laborer
• 

  Formulation solutions

  May 2018 - Jul 2018

  Summer intern

  - Formulating supplements, sampling test products, mixing and flavoring supplements- Working with Genesis R&D software to develop formulas and nutrition labels- Consultation meetings with clients to check in on product development

• 

  Ridge athletic clubs

  Jan 2019 - May 2022

  - Managed the front desk through answering calls and providing information to current and prospective customers- Worked proactively to address and remediate member concerns or complaints- Assisted in establishing and maintaining client relationships through interpersonal communication - Consistently ensured cleanliness and organization throughout the building and areas for exercise- Promoted Ridge Athletic Club products and services to members and guests

  • Personal Trainer

    Nov 2020 - May 2022

  • Service Desk Associate / Club Concierge

    Jan 2019 - May 2022
• 

  Plant works nutrition

  Jul 2019 - Aug 2019

  Intern

  - Company Analysis (Created a memo-style analysis for the first year of business)- Event Marketing (Setup event booths, promoted product, talked to potential customers, sampled)- Shipping & Packaging (Helped on the back-end shipping out orders through ShipStation and USPS)

• 

  American marketing association montana state university

  Jan 2020 - May 2020

  Director of e-newsletters

  - Managed email newsletter campaigns- Built e-newsletters in MailChimp and developed content included- Analyzed key performance indicators to yield better results (Click-Through Rate, Open Rate, Growth Rate, Bounce Rate, etc.)

• 

  Lexisnexis risk solutions

  May 2022 - now

  - Providing technical support to customers through phone calls, emails, chat sessions, and meetings- Troubleshooting application errors, connectivity issues, and assisting with configuration and setup- Assisting with API connectivity and errors (REST and SOAP services)- Assisting with SFTP connectivity and errors (ensuring access and file transfer success)- Contributing to KCS Knowledge Base and creating Technical Documentation

  • Technical Account Manager

    Jun 2023 - now

  • Technical Support Analyst

    May 2022 - Jun 2023