Experience

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  Swipe it

  Sept 2014 - May 2015

  System administrator

  - Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization for our customers. - Install and upgrade computer components and software, manage virtual servers, and integrate automation processes for customers. - Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues - Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure - Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures - Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions - Responsible for capacity, storage planning, and database performance Show less

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  Viettel burundi s.a

  Sept 2015 - Jan 2018

  It professional

  - Managing OCS system (online Charging System is a comprehensive real-time charging, balance control and service management solution. It helps reduce the load on the main billing system, speed up traffic processing and enable real-time service management)- Initial authorization and re-authorization of access to various services - Implementing specific solutions which includes routing, online charging, data and voice packages in OCS- Managing the projects, new integrations, upgrades, acceptance testing- Perform any other functions as may be assigned by the company management from time to time to support business needs- Support other functions of Core network department including Packet Core, VAS, and interconnection Show less

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  Diamond trust bank

  Jan 2018 - Apr 2020

  Information communication technology officer

  · Execution of daily backups· Application support on Bank's business applications.· IT support services to users· Execution of End of Day (EOD) procedures of the core banking system· Configuration, management and maintenance of the IT infrastructures· set up new users' accounts and profiles and deal with password issues· Test and evaluate new technologies· Ensuring that all endpoints and servers are proactively manage and patched with appropriate security updates.· Active Directory management· Liaising with contractors and service providers to ensure that all activities are in line with the Bank. Show less

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  Ecobank transnational incorporated

  Apr 2020 - Jul 2021

  Head of information technology

  - Overseeing all IT operations including staff and infrastructure. - Developing, implementing, and evaluating IT projects in line with organizational objectives. - Liaising with other departments and addressing their IT needs and requirements. - Managing and supervising employees in the IT department. - Ensuring the maintenance of current projects and technology systems. - Identifying vulnerabilities, the need for upgrades, and opportunities for improvement. - Proposing strategic solutions and recommending new systems and software. - Developing and implementing IT policy and best practice guides for the Bank. - Preparing financial budgets and performance reports. - Building and maintaining relationships with external advisors and vendors. - Ensuring reported issues are resolved in a timely manner- Managing IT budgets. Show less

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  Diamond trust bank

  Aug 2021 - May 2024

  Head of information communication technology

  • Enhance Customer satisfaction and cost cut by proactive implementation of ICT initiatives as per group strategy and maximum utilization of MIS capabilities.• Providing efficient implementation of specific in-country technology projects.• Providing efficient management of the technology department, ensuring a high level of service delivery.• Minimize systemic Risk factors by proactive maintenance, continuous monitoring of communication lines and access controls.• Ensure 100% uptime for customer satisfaction.• Managing relationships with local IT vendors and service providers.• Evaluation and management of information to support business decision making.• Ensuring close coordination of the individual country technology functions with that of the Group.• Provide required MIS to various departments/functions.• Effective usage of technology to reduce cost and to improve efficiency. Show less

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  World vision international burundi

  May 2024 - now

  Information communication technology manager