Michelle Berrios

Experience

• 

  GREYHAWK Construction Consultants

  Aug 2006 - Mar 2010

  Executive Assistant/Accounts Payable/Accounts Receivable

  • Sole support for owners and executives• Independently managed daily business, both local and international, including AP/AR, billing, and data entry• Responsible for all communication with clients and other company offices

• 

  Buttercooky Bakery

  Mar 2010 - Oct 2017

  Responsible for daily operation of all Buttercooky Bakeries overseeing a staff of 75+ employees including supply planning and inventory control, production scheduling, labor and demand planning, marketing strategy, new product design, and quality control to provide employees and guests with an experience that represented core values of the brand while delivering on business financial goals Managed team of bakers and decorators responsible for translating customer vision into a cohesive design and production plan to meet specific budget and design requirements. Talented pastry chef, artist, and designer responsible for production of cakes and cupcakes for all occasions, competent in a variety of cake media and decorating techniques.

  • General Manager

    Nov 2015 - Oct 2017

  • Lead Decorator

    Dec 2012 - Nov 2015

  • Cake Decorator

    Mar 2010 - Dec 2012
• 

  FreshDirect

  Oct 2017 - Jun 2022

  Operations Manager, Bakery & Pastry

  • Manage daily large-scale manufacturing of bakery department products for online retailer utilizing a team of 35+ employees with 6 direct reports; including training, reporting, monitoring, and coaching employees on workplace safety; food safety and quality assurance of category featuring 80+ SKUs produced in house; employee relation, coaching and performance management• Create, develop/design, train, and launch new products in bakery catalog through collaboration with the R&D team and category merchant; test BOMs, recipe routings and yields to ensure accuracy• Translate business strategy into operational efficiencies by developing new processes that improve workflow and establish standards• Using company dashboards/analytics, develop production schedule in line with budgeted labor hours, ongoing sales and promotions, and capacity constraints Show less

• 

  Orwashers Bakery

  Jul 2022 - Dec 2024

  Responsible for the overall retail experience across all Orwashers Bakeries, ensuring guest engagement, employee experience, and merchandising are emblematic of Orwashers’ brand values and mission, with the overarching goal of driving revenue and profit. Also accountable for store and kitchen maintenance, workflow and process improvement, GMPs and compliance, and new product development. Project manager and cross functional team leader responsible for coordination across all Orwashers Bakeries, including retail, fresh DSD, and frozen wholesale bread manufacturing, delivery, customer service, and warehousing operations.

  • Director of Retail Experience

    May 2024 - Dec 2024

  • Executive Operations Coordinator

    Jul 2022 - May 2024
• 

  Damascus Bakery

  Mar 2025 - now

  Business Development Ambassador

  Cross-functional collaborator with various aspects of Business Development, including, but notlimited to: Sales; Marketing; R&D/Innovation; Trade Shows; People Engagement; Operations.