WenJuan Nie

Experience

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  The British International School Shanghai

  Aug 2005 - Sept 2009

  Teacher Assistant

  • Teaching Mandarin as a foreign language for early years kids• Handled group teaching activities• Provided the assistant to the special need kids• Decorated the classroom and prepared the stationary • Preparation for the the teaching materials

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  Shanghai World EXPO 2010 State Grid pavillion

  Sept 2009 - Nov 2010

  Operation Specialist

  • Handled pavilion’s daily operation, including inspected and VIP reception process • Handled the complaints and incidents during daily operation• Organized training for concierge• Worked on flexible schedule, including day and night shifts to guarantee pavilion’s daily operation

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  JLL

  Jan 2011 - May 2012

  Customer Service Specialist

  • Vender management including cleaning, catering, consumables, pantry, indoor plant, express service providers etc. • Supported office renovation projects by contracting signing, monitoring the process, final confirmation and payment process.• Managed Receptionists as a receptionist leader• Acted as the gatekeeper for the filing of all contracts and leases and supporting documents• Tracked and reported savings initiatives implemented by the facility management team • Ensured the aspects of the working environment meet all requisite EHS Standards. • Balanced the relationship between the clients and the facility management team to gain the overall satisfaction Show less

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  Eli Lilly China

  May 2012 - Mar 2016

  Facilities Specialist

  • Specified daily operation of company facility service for around 300 staff in the field of cleaning, reception, pantry, printing, in-door planting, access system, meeting support, event support etc.• Supported office renovation projects up to $100,000 by contracting signing, monitoring the process, final confirmation and payment process.• Monitored and tracked invoices to ensure 100% timely payment• Vendor management including catering leased bus, furniture, stationary, etc.• Involved in company fixed assets management which ups to at least $600,000 • Achieved at least 5% cost saving target yearly• Upgraded the meal card system which reduced staff waiting time by 50%• Acted as the gatekeeper for the filing of all contract and leases and supporting documents.• Maintained and updated the office policies as needed• Assisted Facility Manager to ensure smooth running of meetings and events at the site • Provided backup support to Admin Manager and receptionist which were highly admired by the General Manager Show less

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  BASF

  Mar 2016 - May 2018

  Facility Supervisor

  • cleaning, reception, office arrangement and renovation, pantry, printing, washroom, in-door planting, office security, meeting support, event support etc.• Managed vendor relationship with pantry service, catering service, shuttle bus, office cleaning, plants arrangement, engineering, etc. • Identified service improvement and address service issues to vendors, be the gate keeper of payment issue including work order creation, PO creation and payment arrangement • Supported activities to meet and integrate with organizational requirements for maintaining EHS policies and procedures, including organize yearly fire drills for 3 whole buildings• Reviewed and spot-checked areas of responsibility to ensure that suppliers are 95% meeting contractual obligations • Coordinated office renovation project (up to $200,000) and office moving if necessary• Event supported including shuttle bus arrangement, conference room set-up, pantry area and VIP room set up and service, including Leadership meeting, BBC visiting., etc.• Negotiated catering contract with the suppliers saved the monthly expensed by 15% Show less

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  Shiu Pong Group

  Sept 2018 - Jun 2020

  Assistant Property Manager

  Manage 2 highrise building around 500 units for the daily operationAddress the concerns of current and prospective residents in a friendly and professional mannerCommunicate and get instructions from Property Manager and report to him/her on a daily basis;Check e-mails, correspondence, faxes and answer or forward as required and report to the Condominium Manager, seek instructions and comments on a daily basis;Answer and maintain a record of all phone calls and take detailed messages as needed;Greet all clients, visitors, unit owners, residents/tenants, contractors and people dropping by the company and ensure the needs of each person are met;Oversee and work in a professional manner with superintendents, cleaners, security officers with the daily affairs of the condominium corporation;Assist and record on log sheets all various complaints/concerns and needs of our clients on a daily basis;Monitor and maintain office supplies inventories (make orders to Suppliers as needed as per the Property Manager’s instructions);Compose and process various documents, reports and correspondence to unit owners, residents/tenants, Board of Directors and Contractors as and when required;Maintain soft and hard copies of letters, correspondence, memos, requests, notices, etc. and keep them filed in an organized manner;Obtain quotations and specifications from contractors, co-ordinate all paper work and create spreadsheets for comparisons, in preparation for Board meetings as per the Condominium Manager’s instructions;Ensure preparation of AGM packages as per instructions of Condominium Manager;Perform periodic site inspections including checking the overall appearance, deficiencies, landscaping, fire equipment, utilities rooms, garbage rooms…etc. as per the Condominium Manager’s Instructions. Show less

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  Co-operators

  Sept 2021 - now

  Associate Insurance Advisor

  • Sales, service and profitable growth of personal lines insurance products.• Advise and recommend coverages and policies that best meet client needs.• Prospect and cross sell by identifying and recommending additional products/services that benefit the client.• Complete front-line risk assessment and selection following underwriting guidelines.• Identify which risks require inspections and re-inspections. May be required to complete inspections.• Achieve individual goals for client service, sales, quality and productivity.• Support programs to build multi-client relationships.• Respond to client questions and concerns, resolve customer complaints and escalate issues appropriately. Show less