Talk to sales Try for Free
Seán Cooke

Seán Cooke

Customer Care Agent

Followers of Seán Cooke83 followers
location of Seán CookeIreland

Connect with Seán Cooke to Send Message

Connect

Connect with Seán Cooke to Send Message

Connect

  • Timeline

  • About me

    Innovative and Critical Thinker, Putting People First

  • Education

    • Belvedere College S.J.

      2005 - 2011

    • University College Dublin

      2014 - 2015
      Master of Arts (MA) Creative Writing First Class Honours

    • University College Dublin

      2011 - 2014
      Bachelor of Arts (BA) English and Philosophy Second Class Honours, Grade 1

      Activities and Societies: Events Officer in the English & Literary Society Particular focus on literature from 1780-1850 and philosophy from 1900 onwards.

  • Experience

    • HCLTech

      Nov 2015 - Jan 2017
      Customer Care Agent

    • Eir Ireland

      Jan 2017 - Sept 2018
      Retail Sales Assistant

    • Vhi

      Sept 2018 - now

      Operations Team Leader managing a team of 60 advisors & 8 Team Leaders; telephony and administration based teams. September '19 to March '19 - Customer Service Advisor (Sales & Retention)March '19 to March '20 - Concierge Team Advisor dealing directly with high profile corporate groupsJune '19 to present - Mental Health Support Team memberMarch '20 to November '20 - Webchat Advisor

      • Operations Team Leader

        Mar 2022 - now

      • Executive Assistant to Managing Director

        Nov 2020 - Mar 2022

      • Customer Service Representative

        Sept 2018 - Nov 2020

  • Licenses & Certifications