Ken Frye

Experience

• 

  BeavEx, Inc.

  Aug 2005 - Dec 2016

  Terminal/Distribution Manager

  • Reported to the Regional Manager while overseeing 2 salaried direct reports, and up to 33 indirect reports across 5 terminals while based in the largest terminal at 20K square feet • Managed a P&L of $5MM/year• Improved gross margin from 22% to 25% through co-mingling product and cross-utilization• Decreased employee turnover to 0% over 5 years and IC turnover to 5% during span• Increased monthly net income by 5% through process efficiencies while providing customer rebates• Warehoused over 6k time critical parts with 98% inbound/outbound accuracy• Hand Selected as Subject Matter Expert and expert trainer for multiple scanning/software platform throughout the southeast• Pioneered and implemented customer billing platform still used within southeast footprint• Increased revenue by 50% across multiple customer levels through process and service efficiencies Show less

• 

  UST Logistical Systems

  Dec 2016 - Aug 2017

  Regional Director Of Operations

  • Reported to the Divisional VP while overseeing 16 salaried direct reports, and 12 indirect reports across 9 customer distribution facilities ranging in size from 10K to over 100K square feet• Managed a P&L of $10.8MM/year• Major KPI’s included account performance, gross margin, and customer service• Improved completion rate from 92.5% to 94.5% within first six months• Increased customer satisfaction to platinum level of 93.5%• Maintained a 22% gross margin while accounting for 50% of departmental revenue• Through process improvement and efficiencies, decreased damaged product off dock or returns from customer by 50%• Drove process improvement initiatives that provided greater consistency and standardizations across regional operations while maintaining efficient white glove service• Created performance and development objectives for all management staff and provided consistent feedback and coaching to maximize potential and overcome challenges Show less

• 

  USPack

  Aug 2017 - Jun 2022

  • Reporting to the Senior VP while overseeing 10 salaried direct reports, and up to 151 indirect reports during peak across 7 terminals ranging in size from 10K to over 70K square feet• Currently managing a P&L of $22MM/year• Multi-site management focus on white glove services while incorporating cross-dock conjunctive customer base• Restructured roles and aligned staff with their skillset which allowed an elimination of one FTE in each terminal while maintaining throughput and process efficiencies• Managed white glove home deliveries along while incorporating cross-dock conjunctive customer base• Successfully relocated and consolidated two terminals into one without negative impact to customer service levels • Reconfigured warehouse space resulting in an increased storage capacity and outbound shipping rate by 30%• Finished 2021 with a total profit contribution of $2mm, 11% to the bottom line across 7 locations Show less • Reported directly to the COO while overseeing 22 salaried direct reports, and 2 indirect reports across 232 locations in 9 states • Managed a P&L of $42MM/year• Improved service performance metrics by 3% by installing various standard operating procedures (SOP’s) to support SLA execution across multiple markets • Responsible for negotiating contracts with vendors and outside partners • Reduced contractor turnover from 140% to lowest on record at 104% within 4 months of Director of Driver Experience role by rolling out external vendor partnerships• Providing mentoring and leadership to management staff in meeting company objectives related to policies and procedures along with professional team development• Led over 30 new customer implementation rollouts throughout the southeast while assisting on five additional rollouts in other markets• Spearheaded multiple projects focusing on new business implementation, expansive customer and bilateral process changes, and system rollouts while maintaining or exceeding margins• Reduced performance-based customer loss to 0% over the last three years• Manage new business RFP process, including customer requirements and reviewing price models• Notable recipient of the first annual Change Management award for supporting interdepartmental and customer startups outside the realm of the southeast network Show less • Reported directly to the COO while overseeing 7 dispatchers across 10 pharmacies locations in 5 states• Managed a P&L of $22MM/year• Increased margins by 4% over three-month period focusing on reducing excess spend and improving operational efficiencies while improving three key performance indicators (KPI’s)• Authored and deployed cost savings initiatives for 10 pharmacy locations, reducing yearly cost by $1M while improving margins by 5%• Generated additional $100k in revenue savings by identifying key factors to improve customer delivery satisfaction while minimizing vendor usage• Implemented, monitored, and cultivated vendor utilization program throughout market ensuring business and customer requirements are met daily Show less

  • Regional Director of Terminal Operations

    Jun 2021 - Jun 2022

  • Southeast Director / Director of Driver Experience

    Jan 2019 - Jun 2021

  • Coastal Regional Director

    Aug 2017 - Jan 2019
• 

  Capstone Logistics, LLC

  Jun 2022 - now

  Senior Director